Training Industry Magazine - Fall 2015 - (Page 9)
THE PENDULUMS
SWING
A comedian recently joked, "Those who
don't study history are doomed to repeat
it. Those who do study history are doomed
to helplessly standby watching others
repeat it." Given the low satisfaction and
low engagement statistics in business
today, it seems to be increasingly common
for each one of us to feel helpless. Yet,
as learning professionals, we're skilled
at behavior change and systemic
improvement. Today is the beginning of an
opportunity for us to swing the pendulum
from disengagement to discretionary joy.
CONVERSATION MAY BE
THE MOST OVERLOOKED
TECHNOLOGY IN TODAY'S
CONNECTED WORLD.
In this issue of Training Industry
Magazine, you'll find articles discussing
various training delivery methods such
as simulations, e-learning, instructor-led,
serious games and how to incorporate
humor into delivery. These resources are
not only intended to help you serve the
needs of your customers, but to also start
a conversation. Conversation tends to be
an overlooked technology, even in today's
digital world. In fact, conversation may
be the most overlooked technology in
today's connected and co-created world.
For example, consider a recent customer
of a large company that builds and repairs
ships. The customer had a large ship that
was broken. The request was to fix an
estimated 1,000 problems in six weeks.
For comparison, it can take years to fix 400
problems. Against all odds, an agreement
was reached and the contractor needed
a level of productivity never seen before.
Within the agreement and external
regulations, the contractor empowered
its employees to "go anywhere on the
ship" and "fix or document any problems."
Social technology was used as an enabler
of the culture and process change.
As a result, over 1,200 problems were
solved at an unprecedented rate of four
weeks. The customer and the employees
were overjoyed. The improvement was
attributed to the conversations happening
in real-time at a collective-organization
level in addition to a traditional, small
group level.
In addition to collaborative culture
and process improvements, we are
experiencing other significant shifts. Data
and analytics are becoming omnipresent.
The amount of automation is slowly
increasing; 3D printing will potentially
thrust automation to a new level. The skills
that are required of today's knowledge
workers are markedly different from just
a few years ago. The application of these
shifts could potentially cause us to rethink
what it means to deliver training.
We're heading toward a more rapid
oscillation between individual learning
and collective learning, as well as
synchronous and asynchronous learning.
Whether or not MOOCs become widely
accepted, other approaches to learning
may prove valuable and impactful. New
approaches might include expertise
location, communities of practice,
organizational network analysis, talent
markets, knowledge markets or even the
T R A I N I N G I N DUSTR Y MA GAZ INE - FALL201 5 I WWW.TRAININGINDU S T RY . C OM/ MAGAZ I NE
- JOHN HOVELL, PMP, CKM
GUEST EDITOR
conversational leadership concept of
"working out loud."
Ideally, these new approaches will help
eradicate today's common challenges of
finding time, writing progress reports,
keeping people in the loop and scheduling
meetings. Larry Prusak taught us that
"the most common constraints have
moved from land, labor and capital; now
the most common constraints are time,
attention and priority." Managing those
constraints, and applying learning within
those constraints, may be considerably
different than our current approaches.
While most of our organizational
pendulums continue to swing from
decentralized to centralized, and from
strategic to tactical, it is becoming more
possible to connect and have conversations
at hyper speed. The pendulums may swing
back and forth over the long term, but
these new plateaus of co-creation and
productivity will only continue to increase.
Consider embracing that change, and
sharing your conversations so that the
world becomes a better place, even faster
than expected.
THIS ISSUE'S GUEST EDITOR
John Hovell is the head of organizational
development at BAE Systems. As a leader in
the convergence of knowledge management
and business strategy, John is a practitioner,
speaker and author in organizational
development, knowledge management
strategy and methods. Email John.
9
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Table of Contents for the Digital Edition of Training Industry Magazine - Fall 2015
Delivery: Is This Where Technology Changes the Game?
Table of Contents
Guest Editor: The Pendulums Swing
Access Trumps Knowledge: Changes for Training Delivery
Hardwired to Learn
Using a Blended Approach When Crafting a Training Delivery Strategy
Planning, Developing and Implementing Serious Games
Let's Get Serious about Live, Instructor-led Training
Just What Employees Ordered: Personalized Adaptive Learning
Training with Pictures, Not Bullet Points
Anti-Social Learning?
Using Microlearning and Information Design to Elevate Soft Skills Training
How Improvisation Can Drive Employee Engagement
Accelerating Expertise with Simulations
Technology and Trends Driving the China Training Market
Helping Buyers of Training Services Become More Savvy
Are Bad Communication Habits Holding You Back?
Measuring the ROI of Social Media within Your Organization
Closing Deals
Company News
What's Online
Training Talk
Training Industry Magazine - Fall 2015
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