Training Industry Magazine - Spring 2016 - (Page 48)
CASEBOOK
Revolutionizing
THE CLASSROOM EXPERIENCE
By Shina Neo
Globalization
and
technological
advancements are transforming the
traditional
classroom
environment.
Organizations are doing away with the
hour-long talking-head training sessions
and the evolution of the classroom has
become a hybrid of sorts.
Successful organizations are aligning
their learning initiatives with business
goals in order to better meet the needs of
the individual learner. More specifically,
traditional
instructor-led
classroom
training includes various delivery styles,
learning technologies and modalities
to better enable the transfer of learned
knowledge to on-the-job applicability.
Cars.com, a leading online resource for
consumers to research vehicles, connect
buyers and sellers, and find quality service
and repair providers, has revamped its
training initiative, implementing the
concept of the flipped classroom.
48
After conducting surveys of the sales
teams to assess the effectiveness of the
sales training, it was evident that sales
reps were competent in product information,
but needed additional support to finalize
sales. Up until recently, part of the sales
support team functioned as two separate
entities, strategic sales managers (SSM)
and sales training, each facing challenges
that coincided with the other. In particular,
the sales team had difficulty applying what
they learned under two different sources
of instruction, leading to coaching and
territorial struggles.
Currently, all sales support from teaching
the sales teams about product and value
propositions to helping them execute and
close deals, have combined as a single
sales force unit.
"We've been really successful at
embracing each other as one team," said
http://www.cars.com
http://www.Cars.com
Table of Contents for the Digital Edition of Training Industry Magazine - Spring 2016
Training Industry Magazine - Spring 2016
Transforming the Classroom Experience
Table of Contents
Onboarding Successful Leaders
Will the App Become the New Classroom?
The Evolving Classroom
Developing Micro-Learning for Micro-Moments
Testing the Waters with Mobile Learning
Incorporating Instant Messaging into Communciations Training
Tools for the Mixed Physical and Virtual Classroom
Training a Diverse Workforce
Next Generation Classroom: Providing the Ultimate Learning Experience
Meeting the Five Moments of Need
Save the Learners: Build a Serious Game Strategy
Universal Design for Learning
Cars.com: Revolutionizing the Classroom Experience
Crossing Cultural Training
The Changing Face of Training Outsourcing
Design Learning so Everyone Gets an 'A'
Creating Brain-Compatible Materials
Four Ways to Become an Agent of Learning, Not Change
BizLibrary Invests in the Science of Memory
Company News
What's Online
Training Talk
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