M A Y/J U N E 2 0 1 7 MIND GAP THE TRANSFORMING BEHAVIOR | 16 Four Assumptions Holding L&D Back THE FORGOTTEN LEADERS | 24 Shedding Light on New Hire Development MAPPING LEARNING PATHWAYS | 44 Providing Customer Training at Scale B U S I N E S S P E R S P E C T I V E S O N M A N A G I N G W O R L D - C L A S S T R A I N I N |G T R A I N I N G I N DUSTR Y MA GAZ INE - MIND THE GAP 201 7 I WWW . T RAININGINDU S T RY . C OM/ MAGAZ I NE 1