Training Industry Magazine - September/October 2017 - 3

PERSPECTIVES
- K E N TAY LO R

My guess is that the cover of the
magazine may have tipped you off about
the focus of this edition of Training
Industry Magazine - the goal of strategic
alignment. In the corporate context, we
sometimes allow ourselves to default
to the state where strategic alignment
means we deliver the program that
a leader suggested. We then spend a
significant amount of time and resources
to develop the most micro-simulated,
blended learning experience we can
with all the tools we have in the shed.
While that is not the worst thing we
could do, it is by far the most risk-laden
strategy for any head of learning that I
could imagine.
The key is to try to strike a balance
between great customer service (a
key part of every learning leader's job
description) and a detailed understanding
of the true drivers of performance in
the various groups of employees you
are ultimately responsible for providing
training to. I believe that we must start
with the problem rather than the answer.
I know that sounds obvious and probably
a heck of a lot more work than taking the
"order," but we are talking about building
the most impactful function in the
organization, aren't we?
Many training managers are judged on
the ability of the function to meet the

needs of the organization with metrics
like attendance rates, cancellations,
hours of training provided per L&D
employee, number of learners supported
per L&D professional, Level 1 evaluations,
etc. The reason these metrics are
included in your performance plan
is because they are easy to measure.
The problem is that focusing on these
metrics really challenges our ability to
execute on the right thing: Getting the
employees who need training access
to the right training at the time of need.
In order to generate the most impact,
I believe that leaders of training
organizations need to have the courage
to challenge the "order," invest the time
to uncover the performance problem
and hold their L&D team accountable for
being the masters of learning objectives,
available content, modality and, most
importantly, developing solutions that
address the learner's true needs.

GET THE EMPLOYEES
WHO NEED TRAINING
ACCESS TO THE RIGHT
TRAINING AT THE TIME
OF NEED.

I think you'll find this edition of our
magazine ripe with ideas to help you
toward that goal. As always, we would
love to hear your thoughts about the
point of views shared in the magazine.
Ken Taylor is the president and editor in chief
of Training Industry, Inc. Email Ken.

T R A I N I N G I N DUSTR Y MA GAZ INE - STRATEGIC ALIGNMENT 20 1 7 I WWW. T RAI NINGINDU S T RY . C OM/ MAGAZ I NE

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Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2017

http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20191112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008spring
http://www.nxtbookMEDIA.com