Training Industry Magazine - Content Development 2017 Special Edition - 43


RESOLVING TENSIONS
TO ACHIEVE MORE
EFFECTIVE ONBOARDING
The first step in achieving good onboarding
is the lowering of tensions or conflicts that
exist in many organizations.
OWNERSHIP AND FOLLOW-THROUGH
Regardless of company size, we observe
inconsistencies in onboarding between
the corporate recruiting function, HR,
and learning and development. At best,
this leads to disjointed or mistimed
activities between recruitment and
orientation training. At worst, new hires
miss critical activities and have to wait
a long time for training cycles to begin
again. Onboarding then becomes more
of a task of scheduling than engagement
and support for new hires.
COMPLIANCE VERSUS COMPETENCE
It is no surprise that a newly onboarded
employee needs to consume compliance
information and sign off on a "do's and
don'ts" checklist. All too often, companies
will incorporate these types of sessions
in a checkerboard fashion during
job training, leading to a haphazard,
confusing training schedule and lack of
focus on the tasks at hand.
TRAINING CONSISTENCY
De facto inconsistencies between what
new hires are taught in the classroom and
what their on-the-job expectations are
often result in retraining in the field and
a lack of trust in the onboarding process.
BRAND PERCEPTIONS AND CULTURE CHALLENGES
A new source of tension stems from
how the rise of social media has blurred
the lines between customers and
employees. The best onboarding will
be weakened if what the employee
experiences and learns conflicts with
what consumers and employees believe
about your brand and products.

With the impact these non-design
changes have on onboarding, elevating
your company's onboarding experience is
as much about choice as it is about design.
Centralizing the onboarding function,
or developing a clear demarcation
of responsibility between recruiting,
HR, and learning and development,
is an important first step. We find
an increasing number of companies
building more structure into their
onboarding process. "Preboarding"
techniques such as socialization and
familiarization to the company brand
and mission are being handled by
recruiting, making it a low-cost method
to align employee perceptions of the
company before and after hire. HR
handles the more traditional parts of the
onboarding process-the rules and code
of conduct. And L&D takes ownership of
ensuring new hires understand their job
duties and the way their role fits into the
company's mission.

we can avoid having this content
distract from the critical socialization
and competency components of
our onboarding, and track consumption
and completion.
Microlearning and gamification, in
the classroom or online, provide great
opportunities to combine socialization
and learning activities. We're seeing a
rise in their use as companies shorten
formal onboarding processes to be
more supportive for employees already
in the field. Onboarding a new employee
is as much about selling your company
and its culture to the new hire as it is
acclimation and teaching.
Managing the typical tensions of
onboarding can be easier when you
design a process that combines the
different onboarding experiences in
singular activities.
*	Brand awareness and experiences
*	Socialization with peers and managers

MAKING DESIGN MATCH
THE CHOICE
Recent articles from professors at
MIT's Sloan Management Review have
highlighted the significance of getting
employees up to speed on one hand, and
leaning toward employees' individual
strengths by reinventing the process on
the other. While they show innovative
thinking in these areas, the articles
still don't adequately address the issue
of lack of consistency plaguing many
onboarding processes. We believe that
in many cases, new technologies and
modes of learning offer solutions in the
areas of consistency, socialization and
brand perceptions.
Many of today's new hires are adept at
absorbing information in a nonlinear
fashion. By moving compliance and
checklist-type information to portals,

*	Skill-based activities and assessments
Each activity that encompasses all three
experiences will build your new hire's
confidence and create the glue you need
to ensure better retention and employee
competency. Many recent onboarding
programs share these characteristics
and are recognizable by being shorter
and incorporating more on-the-job
activities than ever before.
For your own organization, the first
step can be addressing the tensions in
your current processes. Then rethink
and prioritize your design in shorter
nonlinear activities. Onboarding done
right is one of the biggest "bang for the
buck" activities for any organization.
Ron Zamir is the president and CEO of
AllenComm. Email Ron.

TRAINING INDUSTRY MAGAZINE - CONTENT DEVELOPMENT 2017 I SPECIAL EDITION I WWW.TRAININGINDUSTRY.COM/MAGAZINE

| 43


https://www.eremedia.com/tlnt/how-to-overcome-resistance-to-making-onboarding-vital/ http://sloanreview.mit.edu/article/getting-new-hires-up-to-speed-quickly/ http://sloanreview.mit.edu/article/getting-new-hires-up-to-speed-quickly/ http://sloanreview.mit.edu/article/reinventing-employee-onboarding/ http://www.allencomm.com/blog/2016/09/brand-training-matters/ http://www.allencomm.com/blog/2016/09/brand-training-matters/ http://www.allencomm.com/blog/2013/06/corporate-training-the-millennial-debate-mobile-learning-video-based-learning-gamification/ http://www.trainingindustry.com/ezine/ezine.aspx

Table of Contents for the Digital Edition of Training Industry Magazine - Content Development 2017 Special Edition

Perspectives
Table of Contents
Infographic
Frontline Capability Building: An Elusive Dream?
Flipped Kirkpatrick: Designing Learning Journeys for Business Impact
When Good Content Becomes Great
Design Better, Design Backward
Boost Efficiency and Do More with Less: 5 Practical Ideas for Learning Leaders
Converting Mobile Learning to HTML5
Secrets of Successful Large-Scale Learning Programs
Critical Mistake Analysis: Creating Effective Hands-On Learning Experiences
Secure Mobile Learning
Delivering Content That Lives Up to Experience
Keeping a Lid on Content Until You Design
Designing Performer-Centric Learning Systems for Millennials, Gen Z and Beyond
Organizational Tensions in Employee Onboarding
A Winning Approach to Leadership Development
What's Online
Company News
Training Industry Magazine - Content Development 2017 Special Edition - Intro
Training Industry Magazine - Content Development 2017 Special Edition - Cover1
Training Industry Magazine - Content Development 2017 Special Edition - Cover2
Training Industry Magazine - Content Development 2017 Special Edition - Perspectives
Training Industry Magazine - Content Development 2017 Special Edition - Table of Contents
Training Industry Magazine - Content Development 2017 Special Edition - 5
Training Industry Magazine - Content Development 2017 Special Edition - Infographic
Training Industry Magazine - Content Development 2017 Special Edition - 7
Training Industry Magazine - Content Development 2017 Special Edition - Frontline Capability Building: An Elusive Dream?
Training Industry Magazine - Content Development 2017 Special Edition - 9
Training Industry Magazine - Content Development 2017 Special Edition - Flipped Kirkpatrick: Designing Learning Journeys for Business Impact
Training Industry Magazine - Content Development 2017 Special Edition - 11
Training Industry Magazine - Content Development 2017 Special Edition - 12
Training Industry Magazine - Content Development 2017 Special Edition - 13
Training Industry Magazine - Content Development 2017 Special Edition - When Good Content Becomes Great
Training Industry Magazine - Content Development 2017 Special Edition - 15
Training Industry Magazine - Content Development 2017 Special Edition - Design Better, Design Backward
Training Industry Magazine - Content Development 2017 Special Edition - 17
Training Industry Magazine - Content Development 2017 Special Edition - Boost Efficiency and Do More with Less: 5 Practical Ideas for Learning Leaders
Training Industry Magazine - Content Development 2017 Special Edition - 19
Training Industry Magazine - Content Development 2017 Special Edition - 20
Training Industry Magazine - Content Development 2017 Special Edition - 21
Training Industry Magazine - Content Development 2017 Special Edition - Converting Mobile Learning to HTML5
Training Industry Magazine - Content Development 2017 Special Edition - 23
Training Industry Magazine - Content Development 2017 Special Edition - Secrets of Successful Large-Scale Learning Programs
Training Industry Magazine - Content Development 2017 Special Edition - 25
Training Industry Magazine - Content Development 2017 Special Edition - Critical Mistake Analysis: Creating Effective Hands-On Learning Experiences
Training Industry Magazine - Content Development 2017 Special Edition - 27
Training Industry Magazine - Content Development 2017 Special Edition - 28
Training Industry Magazine - Content Development 2017 Special Edition - 29
Training Industry Magazine - Content Development 2017 Special Edition - Secure Mobile Learning
Training Industry Magazine - Content Development 2017 Special Edition - 31
Training Industry Magazine - Content Development 2017 Special Edition - Delivering Content That Lives Up to Experience
Training Industry Magazine - Content Development 2017 Special Edition - 33
Training Industry Magazine - Content Development 2017 Special Edition - 34
Training Industry Magazine - Content Development 2017 Special Edition - 35
Training Industry Magazine - Content Development 2017 Special Edition - Keeping a Lid on Content Until You Design
Training Industry Magazine - Content Development 2017 Special Edition - 37
Training Industry Magazine - Content Development 2017 Special Edition - Designing Performer-Centric Learning Systems for Millennials, Gen Z and Beyond
Training Industry Magazine - Content Development 2017 Special Edition - 39
Training Industry Magazine - Content Development 2017 Special Edition - 40
Training Industry Magazine - Content Development 2017 Special Edition - 41
Training Industry Magazine - Content Development 2017 Special Edition - Organizational Tensions in Employee Onboarding
Training Industry Magazine - Content Development 2017 Special Edition - 43
Training Industry Magazine - Content Development 2017 Special Edition - A Winning Approach to Leadership Development
Training Industry Magazine - Content Development 2017 Special Edition - 45
Training Industry Magazine - Content Development 2017 Special Edition - What's Online
Training Industry Magazine - Content Development 2017 Special Edition - Company News
Training Industry Magazine - Content Development 2017 Special Edition - Cover4
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20191112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008spring
http://www.nxtbookMEDIA.com