Training Industry Magazine - May/June 2018 - 26
SHARING SUCCESS STORIES
We can learn a lot from mistakes. Sometimes entire knowledge management
programs are built around "lessons
learned" and how to not commit the
same mistakes again. There is tremendous value in that effort but that takes a
lot of trust.
knowledge of how to do things well in
context.
If a project takes more than a year
from start to finish, it is very easy to
forget the details of what happened,
let alone why it happened. So,
conducting this kind of exercise after
major milestones can help ensure the
knowledge and learning is not lost
due to memory lapses or attrition.
It is far easier to get people to share
what went right than what went wrong.
Focusing on successes helps spread
Success stories can be shared via many
channels, such as podcasts, videos,
one-page briefs, live discussions, online
forums, newsletters, intranets, blogs,
articles, lunch n' learns, training sessions
and storytelling sessions. Project debriefs
can be captured and shared in similar
fashion depending on the culture.
type "Communication" into the search
bar, for example.
and share learnings across disparate
groups and regions.
* Solution: Describes what we did and
how we did it.
Employees need help narrowing
down the best resources for them
to develop their skills and
m a n a g e r s need direction choosing
the right resources to recommend to
their teams.
The act of reflecting and describing
what happened and why is the
crux of knowledge management.
Establishing a process to capture this
kind of knowledge on an ongoing
basis is probably the single most
important exercise a company can
do to codify history and protect itself
from knowledge loss.
* Results: Describes what happened
and what metrics we impacted.
Curating content, which is what
reference librarians essentially have
done for years, provides a clearer
starting point and shaves minutes
or even hours off of employees'
searching time. The role of learning
curator has become a valuable role
on the L&D team. Making a case
for this position can be achieved
by showing time saved across the
employee population.
Curation will only become more
important as the rate of content
creation continues to explode.
Finding, vetting and promoting
content is also a sound marketing
strategy for L&D. Highlighting curated
content tied to a theme is a great
way to continue to drive traffic to
your learning portal and external
learning resources.
Project Debriefs
Project debriefs or summaries have
been a fundamental way for knowledge
management professionals to capture
| 26
THE ROLE OF LEARNING
CURATOR HAS BECOME A
VALUABLE ROLE ON THE
L&D TEAM.
Debriefing and summarizing a project
or initiative can be done by the
project leader but, oftentimes, it is
better to have an external facilitator
from human resources or knowledge
management lead the discussion
to ensure all project team members
can participate. This way the activity
is guaranteed to happen as many
times people move on to other
projects or processes and do not make
the time to capture lessons from what
has just finished.
The structure of a project debrief can
be simple:
* Situation: Describes the background
and business problem.
* Lessons: Describes what we would do
again and/or what we should never
do again.
Usually, debriefs are documents or
presentations but videos of project
teams sharing their lessons and
stories can be more impactful.
Summary
Knowledge management and L&D use
a number of common tactics to achieve
very similar objectives - ensuring
employees have the right knowledge
and skills for improved performance.
Techniques like communities, usergenerated content, content curation
and project debriefs can further the
learning goals of an organization.
These
knowledge
management
techniques, along with others, like
expertise location, mentoring and
knowledge capture, are being slightly
re-purposed in L&D strategies,
especially as portals and social
collaboration technology becomes
more prevalent.
Kacie Walters is the vice president of
strategic programs at Northern Trust.
Email Kacie.
Table of Contents for the Digital Edition of Training Industry Magazine - May/June 2018
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2024
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2024
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_fall2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_summer2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_fall2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_summer2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20201112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20191112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
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https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008spring
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