Training Industry Magazine - September/October 2018 - 16

How to Roll Out the Welcome Mat
By Nina Redding
In 1950, Eileen Barton sang the hit
"If I Knew You Were Comin' I'd Have
Baked a Cake," which nearly 70 years
later echoes the sentiment about how
many organizations are welcoming
new employees. All too often new
hires are disillusioned on their first
day of a new job when they are met
with disorganization. After being
wooed in the hiring process, they
seem forgotten when no computer is
ready for them, their hiring manager
is "busy," and they are left to fend
for themselves. This breaks what
John Kotter deemed in 1973 as "The
Psychological Contract" between
what the organization promised and
what the new employee expected.
Since we knew they were comin', their
onboarding and orientation should
not be an afterthought.

| 16

A simple recipe to make the new hire
feel valued and glad they joined your
company exists. When mixed together
properly, Dr. John Sullivan suggested in
"The New Hire Orientation Toolkit," it can
increase new employee retention by as
much as 25 percent. The learning team
at the Alberta Motor Association (AMA)
took the five basic ingredients noted by
Angela Heyroth in her research on the
"Best Practices in New Hire Orientation"
and whipped up a successful orientation
program that keeps new hires engaged.

1 Welcoming and Enfolding
The feeling of leaving a known place of
work for something new is often met
with mixed emotions from excitement to
worry, and sometimes dread. Designing
an onboarding/orientation experience
that welcomes the new hire and their
family before they start can alleviate
these emotions. It's easy to create a
celebratory atmosphere that raises
enthusiasm and makes people feel they

are a productive part of the organization
from the start.
This could be as simple as calling with
a friendly welcome and letting them
know what to expect on their first day.
Sending a "welcome package" to their
home before they begin with gifts to
share with their family includes them
in the celebration and builds support
for the new organization. Managers can
send an email that shows how glad they
are they joined the team, or include the
new employee on an email to the whole
team announcing their arrival and what
skills they bring.
Post personalized posters/banners to
greet them as they arrive, or have a
welcome card signed by their new team
waiting for them at their desk. Send them
an invitation to the orientation event
and present them with their name tag
or security pass to show you prepared
for their arrival. Give them a tour of the
building and introduce them to key



Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2018

http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009spring
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
http://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
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