Healthcare Imaging & IT - July 2008 - (Page 13)

Tuesday, July 29, 9:45–11:00 am Monday, July 28, 2:30-4:00 pm The Trouble with the Future Is…It’s Not What It Used to Be! › Murray Banks All levels of leadership are instrumental in setting a climate for improvement and inspiring teams to be resourceful and fluid. Murray will explain why change is so difficult for some colleagues by teaching his “Lava Lamp” philosophy to help prevent “group griping” and reinforce that an optimistic and adaptable mindset is a model to follow. Wednesday, July 30, 9:45–11:00 am Face-to-Face Communication › Jeffrey A. Palmucci, CRA, from Children’s Hospital of Wisconsin, Wauwatosa, Wis. The session will cover a radiology leader’s role in offering community education as well as staff education. Tuesday, July 29, 8:00-9:30 pm Why Customer Service Is Not Enough › Lisa Ford Today’s organization must focus on customer’s satisfaction and retention with renewed energy. This speech is a combination of content, examples and motivation. Ford relates statistics, strategies and stories, providing a skillset and desire to win and keep customers. Quality Improvement › Sandra A. Anderson, CRA, FAHRA, from Memorial Hospital, Colorado Springs, Colo. Attendees will learn how to use data for acquiring equipment, improve processes, justify team members, as well as learn how to collect, organize, analyze and present data because customer service and satisfaction has become and increasing focus in healthcare. Thursday, July 31, 8:00-9:30am closing luncheon & keynote Thursday, July 31, 11:15 am–2:00 pm Thinking Big and Living Large › Al Walker Walker shares humorous stories and real-world examples to illustrate the points he makes during his presentation. Al offers each attendee an imaginary pill and uses the acronym, A PILL, as an outline for the five topics he will cover. Monitoring Employee Performance: Coaching, Counseling and Performance Improvement › Terry A. Dowd, CRA, FAHRA, RT, from Banner Baywood Medical Center, Mesa, Ariz. A well-developed orientation program allows a manager to get to know the employee’s strengths and weaknesses. Coaching from the manager, preceptors and peers in formal sessions at specified intervals, as well as informal consistent feedback facilitates two-way dialogue. leadershiP institute The AHRA Leadership Institute will present its Basic Management Skills Program in conjunction with the meeting. The five-day program will focus on basic management skills, including human resources, communications, operations management, asset management, finance and budgeting for new supervisors and managers. Sunday, July 27, 1:00-2:00 pm roundtables AHRA roundtables are a new program series that provide a forum where administrators can discuss their biggest headaches and share ideas and solutions with their peers. Each topic will be an open discussion guided by a moderator. No special registration is required for these break events. Monday, July 28, 8:00–9:00 am Verbal Communication and Presentation Skills › Jay P. Mazurowski, CRA, FAHRA, from Concord Hospital, Concord, N.H. The session will help build communication strengths and identify areas of opportunity that will improve communication competence. It will focus on several aspects of business communication to assess listening skills and improve the ability to listen actively. Sunday, July 27, 4:30-5:30 pm Emerging Technologies › Rick Perez Monday, July 28, 8:00–9:00 am Recruitment and Retention/Employee Satisfaction › Jay Mazurowski & Sandy Anderson Tuesday, July 29, 7:00–8:00 am Developing and Implementing Operational and Regulatory Procedures › Debra A. Lopez, CRA, FAHRA, from Santa Clara Valley Medical Center, San Jose, Calif. Maintaining current policies and procedures requires efficient construction of interdisciplinary and departmental policies and procedures. The speaker will share a roadmap checklist indicating committee trails for approval, due dates of revision and regulations. HealthImaging.com Quality Improvement › Doug Cathon Tuesday, July 29, 7:00–8:00 am Strategies for Dealing with the DRA › Hazel Hacker Wednesday, July 30, 7:00–8:00 am Surviving a JCAHO visit › Linda McIntire July 2008 | Health Imaging & IT 13 http://HealthImaging.com

Table of Contents Feed for the Digital Edition of Healthcare Imaging & IT - July 2008

Healthcare Imaging & IT - July 2008 On the Web The Enterprise News Update Convention Spotlight: AHRA 2008 Cover Story: Driving Metrics to Drive Business: Digital Dashboards Deliver Mammography CAD Comes of Age Breast MR CAD: Earlier Detection, Increased Efficiency Lung CAD Earning a Spot in Day-to-Day Practice Colon CAD: Breaking Down Barriers Modality Review: Cardiac CT Angiography: A Clear Pathway to Better Cardiac Patient Management Practice Management: RIS Rights Efficiency & Productivity Wrongs In Practice: Advanced Visualization Across the Enterprise Regulatory Update: Beware: Recovery Audit Contractors Poised for Permanent Status Technology Outlook: Compressing Images for Remote Transmission Reader's Resource Stat Sheet

Healthcare Imaging & IT - July 2008

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