United Vacations UK Ski 2009

Holiday Information been received in our office. All passport, visa, travel insurance and health certificate requirements are your responsibility. United vacations Holidays accepts no responsibility for any delay or expense incurred through any irregularity in your documents. You are advised to consult your travel agent for exact details. In the event that we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you. Booking Fees An administration fee of £40 per booking is payable for all bookings not including transatlantic air booked by United vacations. A late booking fee of £10 is payable for bookings made within 7 days of departure. The fees will be added to the final invoice. Fees are subject to change. Cancellations/Refunds/Changes Notice of cancellation must be made in writing either directly to United vacations or through your agent. Inclusive/package holidays: 57+days - deposit only 56-43 days - 30%; 42-29 days - 45%; 28-15 days60%; 14-1 days - 90%; Day of departure - 100%. All refunds subject to return of ALL unused tour documents (air ticket and vouchers). Insurance premiums non-refundable. Once booking confirmed, changes will incur following amendment fees (which are nonrefundable): 57+days - £25 per person per change; 56 days - day of departure - cancellation and rebook, changes as above. It is not possible to make refunds after departure from the UK for any services not used or for partially unused car rental. In certain cases the price of your holiday is calculated by reference to the number of occupants of a room. If one of these occupants cancels, not only will there be a cancellation charge, but also the remaining members of your party may have to pay an additional sum. Any name changes will be regarded as a cancellation and rebook. Cancellation charges will apply. Note: Cancellation charges made by our suppliers may be higher than the cost of the holiday deposit. Therefore we reserve the right to pass such fees on to you. United vacations Holidays will advise of such fees before cancellation. Changes by the company On occasion it may be necessary to amend certain arrangements of your holiday, which we reserve right to do at any time. If a major change occurs we will inform you or your agent as soon as possible. Major change is one that involves changing UK departure airport (except Heathrow & Gatwick, Edinburgh & Glasgow, Manchester & Birmingham and Newcastle & Durham Tees etc.), a difference of more than 12 hours in departure time from UK, a change in resort area or offering of lower class hotel. In these cases you can: (a) accept changed arrangements (b) purchase another available United vacations holiday or (c) cancel holiday. If (a) or (b) we pay compensation as above. If (c) we also refund you all monies paid. Period before scheduled departure within which major change notified to you or your travel agent No. of days Compensation per person 57+ days Nil 56-29 days £20 28-15 days £30 14-0 days £40 Once change confirmed no further claims for compensation or additional expenses will be accepted. In no case will we pay compensation or accept liability if change is due to force majeure; risk/threat of war, industrial disputes, riot, civil strife, terrorist activity, natural/nuclear disasters, fire or adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of scheduled airlines and similar events beyond our control. If we cancel your holiday We reserve the right in any circumstances to cancel your holiday. In the event we will inform you as soon as possible and offer you alternative holiday of comparable standard if available, or refund all monies paid. In no case, except for circumstances outside our control, will your holiday be cancelled less than 8 weeks before departure. Compensation as above payable. Scheduled Airlines Air transportation is by scheduled services of IATA airlines. All details in the brochure are correct at time of print and are liable to change by airline or by direction of any government or competent authority at any time. Our confirmation invoice will detail the airline operator, origin/destination airports and provisional timings of reserved flights. We are unable to specify aircraft type on our invoice. Information on aircraft type, flight routing and timings of designated flights provided at time of booking is subject to change. Changes to schedule or flight time will be advised but it is possible that further changes can occur. We strongly recommend that the relevant airline be contacted before flight. We reserve right to substitute alternative aircraft and/or airlines at any time. Flight Delays In the event of a lengthy flight delay we strongly recommend that you contact the hotel direct, or our USA Helpdesk office if you are already in the USA, to advise of your late arrival and thus avoid any noshow penalties. Brochure Descriptions & Free Offers Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility or free offer may be withdrawn or changed. We cannot be held responsible for changes to the content of advertised free offers, and we are unable to accept liability for the loss of an advertised facility or withdrawal of free offers. All featured maps are an approximate guide to the location of your hotel. If specific location information or maps are required, please request from reservations at time of booking. Please note we cannot guarantee that the hotel room photo will represent the exact room you may occupy on your holiday. Car Rental Requirements Drivers must be at least 21 years of age and in a possession of a valid drivers licence (not Int'l Driving Permit) and a major credit card. Drivers 21-24 years of age will be surcharged directly by car rental company. Unless pre-purchased, car does not include optional CDW/EP insurance, petrol, taxes etc., which are payable directly to car rental company. Each day's rental is based on a 24-hour period, with additional hours used subject to surcharge. A mileage shown on pre-planned fly-drive itineraries are approximate and for pre-tour information purposes only. One-way rentals must be confirmed in advance and are subject to drop off fees locally. Please ask our Reservations staff for the list of locations where United vacations Holidays offer free one way drop offs. Car Rental Upgrades Vehicle upgrades arranged locally at the Alamo rental station will be charged at a daily rate, which may be considerably higher that the upgrade fees featured in our brochure. Any local fees will be printed on the Alamo Rental Agreement, which you should check carefully before leaving the depot. Luggage / ski and snowboard equipment Ski equipment: 1 ski bag, containing 1 pair of skis and poles, plus 1 boot bag, containing boots and bindings only, are allowed in place of one checked bag. If additional ski equipment is checked, each piece will count as a standard-sized special item, and the associated fee(s) will apply. Snowboard equipment: 1 snowboard bag, plus 1 boot bag containing boots and bindings only, are allowed in place of one checked bag. If additional snowboarding equipment is checked, each piece will count as a standard-sized special item, and the associated fee(s) will apply. Maximum weight: If the combined weight of the ski / snowboard bag and boot bag exceeds 50 pounds (23 kg) an overweight fee will apply. Other information: The boot bag must be separate from the snowboard bag. Snowboard acceptable length range = 53-72 inches (135-184 cm). NB – luggage can sometimes be subject to delays on domestic connecting flights served by smaller planes. United Vacations cannot accept any responsibility for loss, damage or delay to any baggage during transit. Lift tickets Photographs are not required for lift tickets; prepurchased lift tickets are non refundable if lost or stolen. Not Included Airport transfers, hotel parking charges and us e of facilities at certain hotels, unless otherwise stated. Seasonal Changes Many destinations have times of the year when things quieten down. Conversely, there are public and national holidays and local festivities when services may be disrupted. Should a feature be considered by you to be crucial to the enjoyment of your holiday it is essential that you declare your specific interest/requirement at time of reservation to enable us to verify, and confirm in writing, the availability of such a desired feature. We are unable to provide all details of national or public holidays or any local festivities which may take place during your stay. Please contact the relevant tourist office for details. Building and Development Work Many cities and hotels change and develop constantly. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. Please do bear in mind however that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. Problems on Holiday If you encounter difficulties while on holiday it is essential to first take the matter up locally, and contact our USA help desk (see client documentation). If you do not do this, it may affect your legal rights and may reduce or even extinguish any compensation which you may be entitled to receive. If problem remains unsolved please notify our Customer Relations Department within 28 days of return. If this proves unsatisfactory the Chartered Institute of Arbitrators and ABTA have devised a simple, inexpensive system of arbitration on documents alone with restricted liability for costs. This does not apply to claims over £5,000 per person or £25,000 per book http://www.atol.org.uk http://www.unitedvacations.co.uk

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United Vacations UK Ski 2009 Contents Ski Accommodation Explained: How to Cost Your Holiday Getting There – United Airlines & Air Canada Car Rental California Colorado Utah Canada Booking Conditions Travel Information & Insurance

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