Training Catalog - Fall 2008 - (Page 21)

BUSINESS COMMUNICATION BCC020 Now Hear This: Listening, Comprehending, Communicating Course Description Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop and make sure you’re using your time to its greatest advantage? Take a few moments and ask yourself: Are you an effective listener? How often do you assess your listening skills? Could you improve? That’s where “Now Hear This” can help. In this workshop, we’ll: • Define “listening” and how it impacts your work. • Recognize and deal with the barriers between listener and speaker. • Practice good listening techniques and identify ways to make them work for you. Course Times Thursday, October 9, 9:00 a.m. to 12:00 p.m. Tuesday, November 18, 9:00 a.m. to 12:00 p.m. All sessions held in HRS Building, Room 120 Instructor Kim Kirkup BCC030 Communicate Assertively Course Description Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, and wishes—standing up for our legitimate rights without violating the rights of others. In this workshop, you’ll learn to: • Distinguish between assertive, aggressive, and non-assertive (or passive) behaviors. • Include the three parts of an assertive message in your communication approach. • Listen assertively by concentrating your attention on the other person. • Respond appropriately to criticism Building on the topics discussed in “Communication Confidence,” this workshop highlights communication skills that are essential in many day-to-day situations. Course Times Wednesday, September 10, 1:30 to 4:30 p.m. Wednesday, November 12, 1:30 to 4:30 p.m. All sessions held in HRS Building, Room 120 Instructor Ruth Hernandez Training and Organizational Development 21 http://www.hr.ufl.edu/training

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Training Catalog - Fall 2008 Contents About T&OD Leadership Development Pro3 Series HR/Payroll Track Fiscal Track Academic Track Personal Excellence Supervisory Challenge Business Communication New Hires Other Courses Retirement/Financial Planning Computer Courses myUFL Courses

Training Catalog - Fall 2008

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