Circuits Assembly - July 2008 - (Page 61)

SEA Profile Krypton: Benchmarking Customer Satisfaction By Chelsey Drysdale The overall winner for small EMS firms focuses on engineering solutions. A newcomer to CirCuits Assembly’s Service Excellence Awards this year, PlanoTX-based Krypton Solutions walked away with the highest overall customer rating for EMS providers with revenues less than $20 million – a category with intense competition from other first-timers and returning award recipients. Established about three years ago, Krypton (krypton-solutions.com) says its philosophy is based on excellence, quality and customer partnerships. The company’s primary objective is to be an outstanding EMS and engineering solutions provider. The owners have been in the EMS industry for more than 10 years and have engineering and production experience. The Patel brothers who started the company – Suresh, Mahesh, Pankaj and Dipak – were born in Kenya and in 1974 emigrated to England, where they completed their education in electrical, mechanical and telecom engineering. In the late ’90s, Suresh Patel won a diversity immigration lottery to come to the US. They came to the US to live the American dream, he says. “From those initial days of not knowing our surroundings to achieving business success has been an eventful journey.” Krypton is a full turnkey provider, with capabilities that include BGAs to 0.4 mm pitch and from nine to 1800-plus ball BGAs with Pb-free capacity. The firm’s machines are 01005-capable, and the company regularly works to 0201 components, also providing quickturn prototypes. The company’s facility features Mydata placement lines, DEK stencil printers, an EMC Global stencil washer, Heller reflow ovens, YesTech AOI and x-ray, a Seica flying probe tester, ERSA IR rework, two ERSA wave solder machines for lead and Pb-free processes, an Air-Vac through-hole rework station, an Austin American inline aqueous wash, a Shel Lab bake oven, and through-hole trimming machines; the facility is also fully equipped with IAC work/lab benches. The current quality management system is ISO 9001:2000, which the company was certified to in April 2007, Krypton’s first year of operation. In additional to ISO 9001, the company expects to receive certification to ISO 13485:2003 this year, and plans to attain ISO AS9100 certification as well. Krypton is continuously making enhancements to software tools and processes to achieve aggressive business goals. The firm initiated a change from paper to electronic communication, enabling real-time collaboration between the various groups involved in the manufacturing process. Krypton’s quality management system monitors internal performance levels, and policies are set in place for corrective actions for failing service levels. The company has set standards based on its quality policy and Circuits Assembly JULY 2008 61 circuitsassembly.com http://krypton-solutions.com http://circuitsassembly.com

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Circuits Assembly - July 2008 Contents Caveat Lector Industry News Market Watch Talking Heads Focus on Business Global Sourcing On the Forefront Screen Printing Tech Tips Will Electronics Follow the Sun? ‘Warm’ Manufacturing Heats Up Reputation Trumps Recession, China ‘Web Circuits’ A Novel Non-VOC Conformal Coating Krypton: Benchmarking Customer Satisfaction 2008-09 CIRCUITS ASSEMBLY Buyers Guide Wave Soldering Pb-Free Lessons Learned Process Doctor Materials World SMTA Int'l Product Preview Ad Index Assembly Insider Technical Abstracts

Circuits Assembly - July 2008

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