Solutions 2009 - (Page 35) 35 Improving Work Habits If team leaders are faced with absenteeism, poor conduct, repeated tardiness or other work habit issues, this module will show them how to address these issues. Merely quoting company regulations to the non-compliant worker will not solve the problem. The truly effective team leader immediately addresses poor work habits in a supportive, non-threatening way. Courses start at $99 per person. (For classic classroom in-plant sessions, minimum enrollment may be required.) For more HPT course information, services or seminars, contact Bill Stetar (615) 532-4910 or bill.stetar@tennessee.edu. Providing Performance Feedback This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then, the team member’s own performance evaluation is solicited. With this accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member. Resolving Conflicts Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can resolve. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the fabric of the organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it’s too late. Supporting Change As the link between management goals and the frontline labor force, the manager or team leader is the key to supporting change. Dealing with the comfort level of team members and involving them in detailed discussions will facilitate their acceptance of new ways to do things. This module shows managers and team leaders how to introduce change without inducing defensive reactions. Center for IndustrIal servICes (888) 763-743 • W W W. C I S . T E N N E S S E E . E D U • (615) 532-8657 http://WWW.CIS.TENNESSEE.EDU
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.