Solutions 2009 - (Page 38) 38 Online Learning @ HPT.tennessee.edu Today’s highly competitive, fast-paced business environment requires learning on demand using non-traditional modes — a pull learning system rather than a push model. To help meet that need, the UT CIS HPT program has partnered with key online learning providers for access to more than 400 affordable courses in areas such as technical training, industrial skills, quality management, customer service and leadership development. Our custom learning portal — www.HPTcampus.com — is a one-stop shop for eLearning strategy. What our customers are saying about us I liked the videos and exercises, as well as the post-test to measure knowledge. I liked the video interface. It seems to allow for more retention than reading alone. Skills are clearly identified. Provided good examples and videos. I liked the feedback questions and video. Vital Online Our partnership with Vital Learning allows online access to the awardwinning Supervision Series and other eLearning courses developed by Vital Learning Corporation. LEADERSHIP ESSENTIALS • Essential Skills of Leadership • Essential Skills of Communication • Coaching Job Skills • Communicating Up • Delegating • Developing Performance Goals and Standards • Effective Discipline • Improving Work Habits • Managing Complaints • Providing Performance Feedback • Resolving Conflicts • Supporting Change DEScRIPTION Fundamentals of effective leadership and human behavior How to use proven techniques for communicating messages one-on-one Teach others using the three-step approach — demonstrate, practice and check Help your manager through effective communications An effective technique for positive delegation and gaining buy-in How to effectively craft smart goals and measure achievement Learn when discipline is needed and how to apply positive discipline methods Help others recognize poor work habits and what to do about them Turn complaints into ideas that can be acted upon Use feedback to improve an employee’s job performance Effectively address and arbitrate interpersonal conflicts Help others cope with change in a proactive, positive manner I liked the ability to relate to the situations from my firsthand experience and work environment. I liked the interactive learning parts. The phone conversations were great examples. Made me think, and as a result, kept me alert. Center for IndustrIal servICes (888) 763-743 • W W W. C I S . T E N N E S S E E . E D U • (615) 532-8657 http://www.HPT.tennessee.edu http://www.HPTcampus.com http://WWW.CIS.TENNESSEE.EDU
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