Solutions 2009 - (Page 41) 41 A Focus on Performance Workforce performance has taken on new significance in economic development circles. Although training and education are critical, meeting the educational challenge is just part of the answer. An effective human capital strategy not only needs an outstanding learning system, but it requires a focus on performance. Among other things, experts point out that HPT has two distinguishing characteristics: • HPT is “needs analysis on steroids.” • HPT has no bias toward any particular solution. Issues such as turnover, low morale, lackluster productivity, ineffective communications, low customer satisfaction, substandard leadership, flawed decisions, and poor quality can stem from a myriad of complications. Numerous root causes require an effective blend of cost-effective interventions to improve the people side of the equation and not just a focus on the process — both are important. For more HPT course information, services or seminars, contact Bill Stetar (615) 532-4910 or bill.stetar@tennessee.edu. What Does HPT Do? HPT is a careful and systematic approach to solving problems — or realizing opportunities — related to the performance of people, groups, or organizations. It results in solutions that improve a system in terms of achievement that the organization values. Source: http://www.uscg.mil/tcyorktown/ptc/sop.asp Human performance technology is a set of methods and procedures, and a strategy for solving problems and seizing opportunities related to the performance of people. It can be applied to individuals, small groups and large organizations. It is a systematic combination of three fundamental processes: performance analysis, cause analysis and intervention selection. For more HPT course information, services or seminars, contact Bill Stetar (615) 532-4910 or bill.stetar@tennessee.edu. Performance Analysis The human performance technology approach begins with performance analysis, which is the identification of the current deficiencies in workforce performance or competence. Central to the process is the comparison of current state to future state. The goal then becomes one of the identifying ways to close or eliminate this gap in the most cost-effective manner. Cause Analysis Cause analysis identifies specific factors that contribute to the performance gap. When the root causes of a problem are uncovered, the likelihood of significantly reducing or eliminating problems is greatly enhanced. Cause analysis is the critical link between identified performance gaps and their appropriate interventions. Center for IndustrIal servICes (888) 763-743 • W W W. C I S . T E N N E S S E E . E D U • (615) 532-8657 http://www.uscg.mil/tcyorktown/ptc/sop.asp http://WWW.CIS.TENNESSEE.EDU
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