Solutions 2009 - (Page 43) 43 QUALITY MANAGEMENT SYSTEMS Training and consulting services include the following: • Understanding and Implementation • Gap Analysis/Baseline Assessment • Executive Overviews • Employee Awareness Training • Internal Auditor Training • Internal Auditing Services • Customized Assistance as Needed • Implementation Training and Assistance • ISO Documentation Preparation • Quality Policy Development • Effective Development Measurements • Quality Manual Development • Policy and Procedure Writing • Forms and Record Management • Document and Data Control • Registrar Selection Criteria Continual Improvement Core Tools • Quality Foundations • Advanced Product Quality Planning/Control Plan • Production Part Approval Process • Failure Modes and Effect Analysis • Measurement System Analysis • Statistical Process Control The quality of a company is measured by its ability to fulfill a customer’s expectations, which requires a balanced approach to quality, delivery, price, performance and service. In today’s globally competitive business environment, just meeting expectations may not be enough. Many companies need help developing and maintaining a dependable, continually improving, quality management system — but not every company needs the same type of help. That is why the UT Center for Industrial Services (CIS) provides openenrollment courses, on-site training and implementation assistance in all areas of quality management. Additional Improvement Tools • Problem Solving Techniques * • Continuous Improvement/Kaizen * • Mistake Proofing * • Statistical Methods Application • Advanced Statistical Process Control (SPC) • Design of Experiments (DOE) • Lean Six Sigma* • Lean Manufacturing * • Cost of Quality • Customer Satisfaction Measurements • Benchmarking • Motion/Ergonomics Analysis • Value Analysis • Process Mapping • Value Stream Mapping * • Total Productive Maintenance * *These tools are applicable in either the Lean or Quality Improvement journey. These items are offered as both courses and/or technical assistance and can be delivered at your facility. Program schedule, costs and delivery options vary depending on your specific needs. Center for IndustrIal servICes (888) 763-743 • W W W. C I S . T E N N E S S E E . E D U • (615) 532-8657 http://WWW.CIS.TENNESSEE.EDU
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