Solutions 2009 - (Page 45) 45 ISO/TS 16949: 2002 Internal Auditor Since the “Big Three” automakers phased out support of QS-9000 Quality System Requirements, the International Automotive Task Force issued the ISO/ TS 16949: 2002 technical specification. This in-depth, interactive course is for automotive supply chain manufacturers who must conduct internal audits of their quality management systems. Topics include: • Understanding ISO/TS 16949 — A review of the requirements, process approach, and customer oriented processes, including interpretations of difficult clauses and knowing the specification Quality Management System Audits — Internal auditor qualifications, communication skills, handling conflicts, auditing dos and don’ts, preparing for audits, performing audits and auditor maintenance Corrective Action — Audit follow-up, determining root causes of nonconformance, verifying corrective action and satisfying your registrar Auditing Exercises — Practice new skills with drills, exercises and actual audits that reinforce understanding of the requirements and auditing techniques CIS-QA-TSA-OE-001409-1 • • • This course can be delivered at your facility. Sixteen- and 24-hour courses are available. Contact your CIS field agent for more information. Disciplined Problem Solving This course is designed for personnel who must implement and maintain an effective quality system, and for those who would benefit from learning basic root cause analysis and problem-solving skills. Participants will increase their ability to apply disciplined problem-solving methods, and learn how these methods comply with quality standards. Topics include: March 12 . . . . . . . . . . . Nashville CIS-QA-DPS-OE-031209-1 March 19 . . . . . . . . . . . . Jackson CIS-QA-DPS-OE-031909-1 March 26 . . . . . . . . . . . Knoxville CIS-QA-DPS-OE-032609-1 • Problem solving basics • Quality system requirements • • • Correction vs. prevention Disciplined techniques The team approach • Basic root cause analysis • Root cause analysis and problem solving • Understanding and selecting the right course of action • Problem-solving tools • Measuring effectiveness • Case studies • Real cases • Team exercises This course can be delivered at your facility. Eight-, 16- and 24-hour courses are available. Contact your CIS field agent for more information. Course fee -- $350 (Call for group discount information.) Center for IndustrIal servICes (888) 763-743 • W W W. C I S . T E N N E S S E E . E D U • (615) 532-8657 http://WWW.CIS.TENNESSEE.EDU
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