Renew Magazine - July/August 2008 - (Page 24)

your business decoding spa software plug into a tech-savvy tool for success s by Molly Noonan killed technicians. Soothing music. Scented candles. These are some of the elements that make your spa a sanctuary to clients, but you might be missing one key tool: spa software. Computer-savvy or not, this tech tool can make your behind-the-scenes operations seamless, while providing data that could bring more clients through the door and give your retail sales a healthy boost. Plus, software manufacturers are making it easier than ever for spa owners across the country to go hightech, without high stress. a juggling act Here’s an interesting employment ad: Looking for a spa manager who’s a genius at booking appointments for multiple locations, tracking retail sales, monitoring client frequency, processing employee timecards, creating purchase orders and evaluating spa productivity simultaneously—and with a smile. Does such an über-staﬀ member exist? Probably not. Thankfully, though, spa software does. Kirsten Hall, marketing director of Neill Corporation’s SpaBiz software says that the ability for spa owners to have key data at their ﬁngertips, such as clients’ service and retail histories, and the use of comparative analysis reports, are all compelling arguments for using software to manage a spa. “Knowledge is everything, and our customers will attest to the fact that having accurate real-time information is key to their success,” Hall explains. “Having software that’s easy to use is important and having tangible information you need to run your business at your ﬁngertips is vital.” Denise Zeydel, general manager of Z Salon & Spa in Louisville, Kentucky, relies on SpaBiz to centrally manage her three locations. With seven to 10 staﬀ members trying to simultaneously book appointments, Zeydel can only imagine the potential crises that could arise with a presoftware system. “Keeping up with all of our stylists and paper appointment books would be crazy,” Zeydel says. keeping tabs on clients Bradley Mace, sales manager for Elite Software points out that their technology tracks all activity in the spa, so it’s less work for the spa owner. He says that having the ability to quickly produce data reports and analyze numbers is the number one beneﬁt of using software in the spa. Speciﬁcally, the technology can help track clients, book appointments, close client tickets and sell packages. “It allows you to run the business more eﬃciently and increase the bottom line,” Mace says. “Instead of digging through invoices, timecards, purchase orders, receipts, and so on, you can run a report, which will quickly answer all your questions.” Patricia Owen, who uses Millennium by Harms software to operate her FACES DaySpa on Hilton Head Island, South Carolina, agrees. She says data reports are a must in keeping her spa successful. R 24 renewprofessional.com july/august 2008 http://renewprofessional.com

Table of Contents Feed for the Digital Edition of Renew Magazine - July/August 2008

Renew- July/August 2008 Contents Editor's Letter Renew Face/Body/Mind/Spirit Reflect Editor's Picks Your Business Spa Spotlight Decor Ultimate Business Boosters Role Models Secrets of the Solo Esthetician Green Science Solutions Inside Ingredients

Renew Magazine - July/August 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.