Renew Magazine - September/October 2008 - (Page 41) the art of listening Your clients will tell you everything you need to know to keep them happy. Here’s how to truly hear them. By Rosanne Ullman Shelly Kovac noticed that her skin felt very dry and she even saw some wrinkles beginning to form. She decided to go for a facial. “The technician gave me an amazing facial—it felt great,” Kovac recalls. “But when it was over, I left with nothing to help me with my goals of keeping my skin from feeling dry and softening the appearance of wrinkles.” As a Michigan salon owner and salon industry consultant with Crystal Focus, Inc., Kovac had other sources to tap for skin care advice. But she harkens back to that facial experience partly as an example for her staff on what not to do. “Had the technician asked me the proper questions and really listened to my responses, I would have left with retail products and a facial service regimen of every six weeks,” Kovac says. “Clients expect help in solving their problems. They should always leave with a plan that meets those expectations.” R sept/oct 2008 renewprofessional.com 41 http://renewprofessional.com
Table of Contents Feed for the Digital Edition of Renew Magazine - September/October 2008 Renew Magazine - September/October 2008 Contents Editor's Letter Renew Face/Body/Spirit/Mind Décor Spa Spotlight Reflect Your Business Renew How-To Cards Editor's Picks Role Models The Sensory Spa Experience The Art of Listening In the Room Solutions Inside Ingredients Renew Magazine - September/October 2008 Renew Magazine - September/October 2008 - Renew Magazine - September/October 2008 (Page Cover1) Renew Magazine - September/October 2008 - Renew Magazine - September/October 2008 (Page Cover2) Renew Magazine - September/October 2008 - Renew Magazine - September/October 2008 (Page 1) Renew Magazine - September/October 2008 - Renew Magazine - September/October 2008 (Page 2) Renew Magazine - September/October 2008 - Renew Magazine - September/October 2008 (Page 3) Renew Magazine - September/October 2008 - Contents (Page 4) Renew Magazine - September/October 2008 - Contents (Page 5) Renew Magazine - September/October 2008 - Contents (Page 6) Renew Magazine - September/October 2008 - Contents (Page 7) Renew Magazine - September/October 2008 - Editor's Letter (Page 8) Renew Magazine - September/October 2008 - Editor's Letter (Page 9) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 10) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 11) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 12) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 13) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 14) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 15) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 16) Renew Magazine - September/October 2008 - Renew Face/Body/Spirit/Mind (Page 17) Renew Magazine - September/October 2008 - Décor (Page 18) Renew Magazine - September/October 2008 - Décor (Page 19) Renew Magazine - September/October 2008 - Spa Spotlight (Page 20) Renew Magazine - September/October 2008 - Spa Spotlight (Page 21) Renew Magazine - September/October 2008 - Reflect (Page 22) Renew Magazine - September/October 2008 - Reflect (Page 23) Renew Magazine - September/October 2008 - Your Business (Page 24) Renew Magazine - September/October 2008 - Renew How-To Cards (Page 25) Renew Magazine - September/October 2008 - Renew How-To Cards (Page 26) Renew Magazine - September/October 2008 - Renew How-To Cards (Page 27) Renew Magazine - September/October 2008 - Renew How-To Cards (Page 28) Renew Magazine - September/October 2008 - Renew How-To Cards (Page 29) Renew Magazine - September/October 2008 - Editor's Picks (Page 30) Renew Magazine - September/October 2008 - Editor's Picks (Page 31) Renew Magazine - September/October 2008 - Role Models (Page 32) Renew Magazine - September/October 2008 - Role Models (Page 33) Renew Magazine - September/October 2008 - Role Models (Page 34) Renew Magazine - September/October 2008 - Role Models (Page 35) Renew Magazine - September/October 2008 - The Sensory Spa Experience (Page 36) Renew Magazine - September/October 2008 - The Sensory Spa Experience (Page 37) Renew Magazine - September/October 2008 - The Sensory Spa Experience (Page 38) Renew Magazine - September/October 2008 - The Sensory Spa Experience (Page 39) Renew Magazine - September/October 2008 - The Art of Listening (Page 40) Renew Magazine - September/October 2008 - The Art of Listening (Page 41) Renew Magazine - September/October 2008 - The Art of Listening (Page 42) Renew Magazine - September/October 2008 - The Art of Listening (Page 43) Renew Magazine - September/October 2008 - In the Room (Page 44) Renew Magazine - September/October 2008 - In the Room (Page 45) Renew Magazine - September/October 2008 - In the Room (Page 46) Renew Magazine - September/October 2008 - In the Room (Page 47) Renew Magazine - September/October 2008 - Solutions (Page 48) Renew Magazine - September/October 2008 - Solutions (Page 49) Renew Magazine - September/October 2008 - Solutions (Page 50) Renew Magazine - September/October 2008 - Solutions (Page 51) Renew Magazine - September/October 2008 - Inside Ingredients (Page 52) Renew Magazine - September/October 2008 - Inside Ingredients (Page Cover3) Renew Magazine - September/October 2008 - Inside Ingredients (Page Cover4)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.