Salon Today - May 2008 - (Page 35)

HOW DO YOU KEEP CONNECTED TO THE INDUSTRY? “I read SALON TODAY, of course, and lurk on the TSA List. I am more focused on connecting to my local business community. I don’t want to just be the best salon for people to frequent or work in—I want to be the best business of any sort.” WHO INSPIRES YOU AND WHY? “My family, including my kids, Odessa, Ruby and Jasper—I admire their ability to put themselves ﬁrst while still having a real concern and commitment to others. And, my husband Tony for his unwavering dedication to his beliefs, for his eccentricity and for his incredible artistic vision.” HOW DO YOU CELEBRATE SUCCESS IN YOUR BUSINESS? “We party, we eat cake, we toast, we pat each other on the back, we tell our clients, we post it on the Wall of Fame and on our website, and then we get quickly and steadfastly back out on the ﬂoor to love and amaze more people!” WHAT’S THE BEST BUSINESS-BUILDING BOOK YOU’VE EVER READ? “Steve Farber’s The Radical Leap: A Personal Lesson in Extreme Leadership.” Arsalan and Arezo Hafezi >Owners, Modern Salon and Spa, Inc. Established in 1989, Modern Salon and Spa operates five locations in and around Charlotte, North Carolina, as well as a corporate call center. WHAT MAKES YOUR SALON OPERATION UNIQUE? “It’s what exists behind the scenes at Modern Salon and Spa. Our corporate ofﬁce serves as the brain for developing innovative systems that ensure the overall well-being and success of our company. This team of full-time, businessfocused directors allows the service providers to ﬂourish creatively with their clients. Our people are what have differentiated us. We hire passionate and motivated individuals who want to be here and grow here. We are proud to call our employees family members and we are grateful for the opportunity to achieve success together.” WHAT HAS BEEN YOUR STRONGEST STRATEGIC MOVE IN THE BUILDING OF YOUR BUSINESS? “Creating and implementing value-based systems has been our strongest strategic move. We can simply say that we believe in giving exceptional customer service to our guests, however, if we do not show and explain why we believe in that philosophy, our staff will not buy into it. We have a two-day new employee orientation that teaches our history, culture, products, systems and structure. When the new employees learn what and who we are, they feel a part of something greater and understand why and how we are Modern Salon and Spa. By focusing on communication in all aspects of our business, our systems and structure remain consistent and sustainable.” > www.salontoday.com May 2008 | 35 http://www.millenniumspasalon.com/mystery http://www.millenniumspasalon.com/mystery http://www.salontoday.com

Table of Contents Feed for the Digital Edition of Salon Today - May 2008

Salon Today - May 2008 Contents Editor's Note Reception Fashion Sense Spa Menu Round Table Decor Rave Reviews Power Players The Business of Make-Up Products Owner to Owner

Salon Today - May 2008

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