Salon Today - May 2008 - (Page 38)

POWER PLAYERS WHAT MOTIVATES YOU? DEBRA: “Nothing motivates me more than a goal that challenges my mind, my body and my spirit. After I ran my ﬁrst marathon, I learned the true meaning of commitment, dedication and goals. I have taken that very valuable lesson and applied it to my work and my life.” CHARLES: “The people that I am surrounded by. They are young, bright, and creative and are driven to be their very best while embracing our company’s culture and objectives.” WHO INSPIRES YOU AND WHY? DEBRA: “In our industry, the late Noel de Caprio inspired me to see the power in my hands as a hairdresser. She was volunteering for the ‘Look Good Feel Better’ program, helping breast cancer patients and she shared her amazing experiences of how our work not only gives beauty, but heals the soul.” CHARLES: “Still to this day it is Vidal Sassoon. He inspired me nearly 40 years ago when I was a young, struggling hairdresser trying to understand geometric hair cuts and he inspires me today on what leaving a legacy and giving back means.” HOW DO YOU CELEBRATE SUCCESS IN YOUR BUSINESS? “It is very important for us to celebrate special moments in our professionals’ lives everyday— from birthdays and weddings to new babies and milestone anniversaries with our company. We also celebrate with our annual awards ceremony, a black-tie event recognizing our top hair and spa professionals and support staff.” WHAT’S THE BEST BUSINESS BOOK YOU’VE EVER READ? “Good to Great by Jim Collins is our bible. It is required reading for our managers. Dream Manager by Mark Kelly is another great book.” HOW WOULD YOU DEFINE YOUR SUCCESS? “How I am affecting the people I serve— which are my staff and our guests.” WHAT HAS BEEN YOUR STRONGEST STRATEGIC MOVE IN THE BUILDING OF YOUR BUSINESS? “We operate as a family-owned business, not only with our staff but also with our guests. As the saying goes, ‘People don’t care how much you know unless they know you care.’ Our growth comes from growing our staff and growing our guest base.” WHAT MOTIVATES YOU? “I love what I do, I love whom I do it for, I love whom I do it with! Isn’t that a great way to express what, why and who motivates us? I learned this saying from my great industry friend, Luis Alvarez. What more could you ask for?” WHO INSPIRES YOU AND WHY? “My sister inspired me on how to me a good mother. My staff inspires me when they view their careers as vocations and take on leadership roles. My sons inspire me to be a better person.” HOW DO YOU CELEBRATE SUCCESS IN YOUR BUSINESS? “We like to recognize our staff publicly at salon meetings for outstanding customer service with spa gift cards to treat them to the experience of a guest. We celebrate with our top performers once a year and treat them as VIPs with dinner and bonus gifts.” WHAT IS THE BEST BUSINESS-BUILDING BOOK YOU HAVE EVER READ? “Leadership is an Art—one sentence said it all for me: ‘Leadership is the ability to inﬂuence people.’ Let’s hope we are always inﬂuencing in a positive way.” Denise Provenzano >Owner, Zano Salons Hair|Mind|Body Established in 1985, Co-owners Denise Provenzano and Ron Provenzano recently opened their sixth location in the Chicago suburbs. WHAT MAKES YOUR SALON OPERATION UNIQUE? “It sounds cliché, but what makes us unique is and always has been our customer service and education. We really live it because it is our core value, and we focus on it at every level. The greatest compliment to me is that all our staff knows what we stand for. Marketing, rewards and recognition to our staff members and guests all revolve around these two core values.” KNOWING WHAT YOU KNOW NOW, WHAT WOULD YOU HAVE DONE DIFFERENTLY? “We all make mistakes, and knowing now what I may not have known before would have made some decisions much easier. I do think the rewards in business are when your decisions turn out to be winners or great strategic moves.” HOW DO YOU KEEP CONNECTED WITHIN THE INDUSTRY? “I serve as Secretary on the Board of Cosmetologists Chicago, and am a member of Intercoiffure and very proud of the direction in which it is moving. Our trade magazines have a wealth of information, and I learn something new every time I read one. Friends in the industry also keep us connected,.” 38 | May 2008 www.salontoday.com http://www.salontoday.com

Table of Contents Feed for the Digital Edition of Salon Today - May 2008

Salon Today - May 2008 Contents Editor's Note Reception Fashion Sense Spa Menu Round Table Decor Rave Reviews Power Players The Business of Make-Up Products Owner to Owner

Salon Today - May 2008

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