Salon Today - July 2008 - (Page 16)

[RECEPTION] Name Game Varuna Aveda Salon Spa Annapolis, Maryland V Varuna bills itself as a “holistic sanctuary,” so it’s ﬁtting that it was named after the Vedic symbol of water (an ancient Indian god). Indian inﬂuence is a consistent theme throughout the space. Varuna incorporates natural Ayurvedic-inspired design elements—air, ﬁre and, of course, water—into the decor, which are borrowed from natural healing practices in Indian culture (and sometimes even referenced in yoga). In Varuna’s case, achieving peace is the name of the game. [NO-COMPROMISE LEADERSHIP] A Leader’s Guide to Conquering Conﬂict By Neil Ducoff Are you a salon leader who gets anxious working in or around conﬂict? If so, is the thought of resolving that conﬂict unsettling enough that you put it off as long as possible? If you don’t like conﬂict, it makes sense to engage in the resolution of it. But if engaging in the resolution of the conﬂict is so unsettling that you disengage, the conﬂict will continue. It’s a classic chicken-and-egg scenario. In contrast, there are the mighty leaders who bravely enter the conﬂict like invincible knights in shining armor. They slay the culprits’ hidden agendas and bludgeon the issues until the conﬂicting parties surrender. But is the conﬂict resolved or just hiding, waiting to conﬂict another day? “general” managers. You lead your company through adversity to victory. That’s leadership. That’s business. The Tough Stuff Deﬁnes You To be a leader is to accept responsibility for growing and protecting the company, its people and its customers—to create a sustainable and enduring enterprise. You cannot lead without being accountable to the tough stuff. That means dealing with conﬂict. You will cut costs and take away jobs. You’ll meet with your biggest customer to apologize for a mistake. You will discipline, or even ﬁre, a subordinate whom you consider a friend. You enter the fray of conﬂict between clashing personalities, differing opinions and the dreaded change-resisters. How well you do the tough stuff will deﬁne your effectiveness and success as a leader. No compromise. Neil Ducoff is the founder and CEO of Strategies, a business training and coaching company specializing in the salon and spa industry. During his 38 years as a business trainer, coach, keynote speaker and author, Neil has gained respect as the guru of team-based compensation. Neil is the author of Fast Forward, the deﬁnitive business resource book for salons and spas. For more information, go to www.strategies.com. You can e-mail Neil at neil@strategies.com. Conﬂict is a Natural Occurrence Want to avoid conﬂict entirely? Live in a protective bubble! Simply put, conﬂict is part of life. It’s going to occur in your life, in the workplace and in the world around you. Change brings conﬂict. Companies, systems, cultures and behaviors must change in order to grow. By the same token, it’s impossible to lead without encountering adversity or setbacks. If you think about it, business is much like war: full of conflict. You fight competitors for control of territories or markets. You plot strategies. You even have special teams and 16 | July 2008 www.salontoday.com http://www.strategies.com http://www.salontoday.com

Table of Contents Feed for the Digital Edition of Salon Today - July 2008

Salon Today - July 2008 Contents Editor's Note Reception Fashion Sense Roundtable FirstAdvice Spa Menu Décor Share Tactics Perfectly Polished In the Bag 25 Years of Growth Products Owner to Owner

Salon Today - July 2008

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