Salon Today - October 2008 - (Page 20)

[ROUNDTABLE] What was your biggest spa disaster? “Hiring someone who was an absolute nightmare. After I had spent lots of money on advertising to help promote her business, I found out that she wasn’t even ‘qualiﬁed’ to do the work—and she was an independent contractor! I learned a great lesson.” LYNN HAMMOND Harbor Hair Design Kingston, Washington “Waxing someone’s eyebrow off completely.” GAIL LOCKWOOD Organic Designs By Gail Fort Worth, Texas “It truly was a near disaster: After eight years of being out of the industry, my new boss scheduled me with a spa pedicure, without any training in the spa’s speciﬁc procedures for their ‘signature’ services. I no longer work there.” KRISTI SWIFT Michael’s on Mass Indianapolis, Indiana “One time in our spa, a guest fell asleep with the mask on so the skin care specialist stepped out for a moment. When she went back in, the woman thought she was an intruder! With the green mask on, and her hair standing straight up, the client began running after our staff member. She ran right out the door and startled the rest of us!” APRIL LYN GRAFFEO Indra Salon and City Spa Andover, Massachusetts “Our worst spa disaster was when the tip of a microdermabrasion implement scratched a client’s face.” TRACY CADDY CNCC Cosmetology Center Craig, Colorado “One time, when I was doing an eyebrow wax on a client, I accidentally dribbled a bit of wax into her hair. When I went to clean it up, I pulled off her wig.” JANET RABIG Salon 37 & Day Spa Algonquin, Illinois “The water was accidentally left on at the pedicure chair and the entire nail area ﬂooded!” LACY SHIRLEY Hair Tech Lewisville, Texas “One time, the water pipes under our building burst and we didn’t have hot water for more than six hours.” LAURIE POPOVER Oz the Salon Scottsdale, Arizona “One of my booth renters hung a calendar in one of my rooms. When she left, I went to take the nail out of the wall and realized that she had drilled a hole into the water line! Water came gushing out! I had to call a friend in to screw it back in. To this day, that screw is still there and it brings back a painful memory.” MICHELLE SMITH Rejuve Salon Spa Raleigh, North Carolina [ADD YOUR VOICE] The community of top salons wants to hear about the wow ideas and best programs that are working in your salon. Tell us your story today by faxing or e-mailing an answer to our December 2008 question, “How have you gotten your clients involved in your salon’s charitable events?” Deadline is November 5, 2008. Fax responses to SALON TODAY Roundtable at 847-634-4342 or e-mail ashipley@vancepublishing.com. 20 | October 2008 www.salontoday.com http://www.salontoday.com

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Salon Today - October 2008 Contents Note Reception Fashion Sense Spa Menu Roundtable Decor Blue Hair Studio Fully Booked Special Report: The Business of Hair Enhancement Products Owner to Owner

Salon Today - October 2008

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