Virtuoso Life - January/February 2018 - 123
things, even which Instagram
photos you recently liked - the
fancy meal in Paris versus relaxing in the Maldives," says
Gilad Berenstein, whose company, Utrip, uses AI to plan
highly customized itineraries.
"So when you show up at a hotel, they'll meet you in the lobby
with your favorite drink or set
the music in your room to your
favorite artist - the possibilities
None of this is to say that AI
will replace human travel advisors. A skilled online AI assistant can locate the perfect craft
brew in San Francisco. Savvy
hotelbots might someday access your medical records to
check for food allergies before
delivering room service. But no
amount of cutting-edge gadgetry or smart software can
solve some real-world issues.
Travel can be chaotic and unpredictable: Hurricanes strike;
volcanoes explode. That's exactly when you need the clout
and industry connections of a
living, breathing professional
advisor to make things right. Or
sometimes, to introduce you to
something completely new and
out of character. "People will
always need that personalized
touch," Berenstein says.
The Mandarin Oriental, Las Vegas has
bet on Pepper to entertain and assist
guests. Below: Dubai airport's Terminal 3.
Airports and customs agencies are tapping AI and facial-recognition technology to streamline
screening procedures. France, Japan, and the U.S. are among the countries rapidly implementing
the process, but Dubai's system is the one most likely to catch travelers' eyes: By the end of this summer, passengers departing from Emirates' Terminal 3 will walk through high-definition "virtual
aquarium" tunnels - home to some 80 hidden cameras and scanners that verify passenger profiles.
At the tunnels' ends, they'll be wished a safe journey or directed for further screening.
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