The Leading Edge - Summer 2008 - (Page 2) SUmmer VolUme 8 iSSUe 4 2008 The Leading Edge dear Clients and Friends, Welcome to the latest edition of The Leading Edge magazine, a special publication for clients and friends of Leading Edge Alliance firms. A handshake may seal the deal (along with a good contract, of course). But what many people don’t stop to think about is all the work that it takes to get to that agreement. In “Better negotiations,” experts share their advice on how to get to a truly beneficial resolution for all (sometimes even by starting with a no). Ever leave a voice mail or send an e-mail and the recipient didn’t respond right away? Etiquette and tech insiders talk about how to give great customer service using technology to meet and exceed your clients’ expectations. Read a good book lately? We’re still looking for tips to share with Leading Edge readers in a future issue. Also in this issue, we explore the “Top 10 misconceptions about doing business in Cyprus” and our human resource advisor Chris DeSantis answers your workplace dilemma questions. We’d love to hear from you. If you have a topic you would like to see addressed in a future issue, or if you have comments on the material you see here, please contact us. Send your thoughts and ideas to Ann M. Gynn, managing editor, at ann@wisegroup.com. Sincerely, The Leading Edge Alliance Advice and information to help you manage your business 2 VOLUME 8 n ISSUE 4 n SUMMEr 2008
Table of Contents Feed for the Digital Edition of The Leading Edge - Summer 2008 The Leading Edge - Summer 2008 Contents Better Negotiations Instant-Response World Leads to New Expectations for Voice Mail Bits & Pieces Top 10 Misconceptions of Doing Business in Cyprus In a Nutshell: Q&A The Leading Edge Alliance The Leading Edge - Summer 2008 The Leading Edge - Summer 2008 - The Leading Edge - Summer 2008 (Page 1) The Leading Edge - Summer 2008 - The Leading Edge - Summer 2008 (Page 2) The Leading Edge - Summer 2008 - Contents (Page 3) The Leading Edge - Summer 2008 - Better Negotiations (Page 4) The Leading Edge - Summer 2008 - Better Negotiations (Page 5) The Leading Edge - Summer 2008 - Better Negotiations (Page 6) The Leading Edge - Summer 2008 - Better Negotiations (Page 7) The Leading Edge - Summer 2008 - Better Negotiations (Page 8) The Leading Edge - Summer 2008 - Instant-Response World Leads to New Expectations for Voice Mail (Page 9) The Leading Edge - Summer 2008 - Bits & Pieces (Page 10) The Leading Edge - Summer 2008 - Bits & Pieces (Page 11) The Leading Edge - Summer 2008 - Top 10 Misconceptions of Doing Business in Cyprus (Page 12) The Leading Edge - Summer 2008 - Top 10 Misconceptions of Doing Business in Cyprus (Page 13) The Leading Edge - Summer 2008 - In a Nutshell: Q&A (Page 14) The Leading Edge - Summer 2008 - The Leading Edge Alliance (Page 15) The Leading Edge - Summer 2008 - The Leading Edge Alliance (Page 16)
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