The Leading Edge - Winter 2008 - (Page 10) strategy thurs, Jan 3 0 aM , 2008 8:3 Leading Edg e Magazine Gynn winter 2008 itor ann M. Date: Magazine ed e leading edg nts and you From: ail help recipie ails to all who e-m ffective e-m to: write more e ow to Subject: h hello— is r perception ercent of ou re than 50 p n, mo rds spoken. ate in-perso t on the wo e communic d 20 percen when w ords used. ed on tone an ctors of nt on the w ption is bas only 7 perce significant fa cent of perce pients e two most ne, 80 per lepho r so the reci ne. “th n and no to unicate by te ords are clea o w mm sual percepti ake sure the when we co ment. e have no vi lengths to m nal develop by e-mail, w go to extra dy Professio municate u have to cer of Bro m yo offi de the when we co f operating ion are gone. lutions, provi communicat holland, chie ductivity so Pro ive your mela interpersonal o of Jasper ple who rece ay,” says Pa expert and ce the wrong w e time of peo d productivity portantly th don’t take it hen you nee and more im responses w rk city-based er, a new yo of your time, u get better yo Jan Jasp e better use efficiently so holland and help you mak ctively and to write effe e-mail tips to following ght on how also give insi pful thing e-mails. they the most hel says. “that’s them. ard,” Jasper of the keybo ave diarrhea n ble. don’t h ge, put dow CrEatIng on’t just bab ify the messa and brief. “d ear it up ends” to clar cl “s Be clear er party can beyond two and the oth change goes you can do.” hone so you an e-mail ex p pick up the up phone. if mailing and fused? Pick you cease efy. Still con t, Clari vises that you is urgen d. holland ad e-mail from the keyboar er think an ev no one will right away. “urgent” or idual,” ery e-mail as of the indiv mark ev olf. do not considerate ot ”. eliminate Do not cry w kside. “it’s n eed to know ver your bac know” or a “n lland says. simply to co to l ho n is a “nice on an e-mai e informatio py everyone yourself if th ly. do not co k “cc” wise e advises, as . instead, sh need a know” list. holland says ice to her they all ermine whet ple on the “n det cc’ing peo mail to you. ied on an eple were cop a dozen peo for the rEPLyIng vises. all. Perhaps l is included or to reply r, holland ad of the e-mai to reply the history riginal sende simply the o u hit “reply,” response or that when yo so reply, e-mail system s. don’t just set up your sponse mean know .” ur re Use “history recipients to says. plain what yo words enable rence, Jasper ry,” then ex fe inally said. mail’s “histo ose few more recipient’s re me they orig ’t send the eer explains th them what ti s. if you can esday.” Jasp d ore word ail to remin 10 a.m. on tu add a few m the first e-m meet you at e to look up “sure, i can hav ,” Jasper “sure.” say, they do not st “meeting you mean so ient than ju mail recip exactly what prioritize emore to the ct line says ps him or her el bje ntent also h ting” in a su ES e e-mail’s co duction mee SUBJECt LIn month’s pro a sense of th t “next the recipien Be specific. that giving and explains says. holl Page 1 of 2 reading. als, 38 p based on visu ne and ercent on to 10 VOLUME 8 n ISSUE 2 n WINTER 2008
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