The Leading Edge - Winter 2008 - (Page 11) get on to pic. if the message b the subjec ecomes tr t line, both uncated w holland a the e-mail ith severa nd Jasper contains a l replies so advise. “s ll the text simply mo that it ch ometimes history an dify the su anges from it starts c d then, m bject line the origin lear and th any lines in your re al focus, m e thread d down, it sa Do not co ply. For ex odify rifts,” Jasp mpletely ys, “oh by ample, “n er explain rename s the way, w ext month an entirely s. so now ubject lin e’re runnin ’s producti new subje es. unless g out of m on meetin ct line. re production the topic g—financ oney.” cipients c meeting, is totally ial issues. an sort th all the rela unrelated ” eir e-mail ted e-mail to the ori s by subje Do not go s can be fo ginal mess ct lines so wit age, do no und in a si if the sub folder, Jasp hout. e-mails where t create mple sort. ject is abo subject lin er says. ut next m es are left onth’s blank like EtIQUEtt ly will not E be read or Default s will be du etting: no mped dire reply. how ctly in a sp “i agree” many time am or “me to s have you o.” unless a response been on th ask for a is expecte e receivin response. g end of se d, your de if you wan f fault settin the recipie emingly n t to know eedless re nt knows g should b someone re a reply is sponses su e “write n ad the e-m expected. ch as o reply,” J Do no harm ail, write asper says. “please co . if there f is a chanc nfirm rece Jasper say e someone ipt,” Jasp s. this ad er says. th could mis vice is esp misunders at way understan ecially im tanding a d an e-ma portant fo fter the d il’s meanin r sensitive amage is g, don’t e subjects. never hit already do -mail, “don’t fin “send” w ne,” she sa d out abo hen angry ys. sending, h ut a . it’s ok to olland say type your s. Postpon it after yo thoughts ing the “se u have gre but wait 2 nd” enable ater persp charged, fa 4 hours be s you to g ective. an ce-to-face fore o back an d if you a or phone d reread re still em communic otionally Professio ation wou nal appea ld be bett rances mu er. more info st be kep rmal way t. e-mails to commu profession may seem nicate, bu alism. don like a t they stil ’t say, “th the coffee l represen x for coffe ,” holland t your e.” write says. “Gra “thanks fo mmar and r Say you c spelling st are about ill count.” their time write in a . use prop ll lowercase er capitali . that disin make more zation—d tegration of an effo on’t forces the rt to read holland sa recipient to your corre ys. “it’s sa spondence ying my ti yours. you . “it’s rude me and eff figure out ,” ort is reall where the y worth m sentences ore than Don’t sho begin and ut. don’t end.” write in a world, tha ll capitali t’s conside zations. in red shouti doesn’t all n the e-m ng because ow for rea ail the writte dily or cle shouting n word arly conve in writing yed tones, is not nec holland sa essary. Do not m ys. ulti-task. don’t che conversati ck your e-m on. hollan ail and rep d tells of candidly to ly to it du a multi-ta a manage ring a pho sking hr r about an typed the ne person wh individual person’s n o was resp employee ame in th onding employee and mista e “to” lin o received th kenly e—so both e correspo the manag ndence. Sign off w er and the ith a resp ective fin ish. yours truly , ann M. Gy nn editor, th e leading edge Maga ann@wise zine group.com Page 2 of 2 THE LEAdING EdGE 11
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.