Table of Contents for the Digital Edition of Intelligent Contact Issue 2 Message from the LBM CEO - Mark Bates Data Focus: Rules of Engagement Contact Centre Focus: It's Quality that Counts Innovation Focus: Save Money with SaaS Intelligent Contact Issue 2 Intelligent Contact Issue 2 - Message from the LBM CEO - Mark Bates (Page 1) Intelligent Contact Issue 2 - Data Focus: Rules of Engagement (Page 2) Intelligent Contact Issue 2 - Contact Centre Focus: It's Quality that Counts (Page 3) Intelligent Contact Issue 2 - Innovation Focus: Save Money with SaaS (Page 4) http://www.nxtbookMEDIA.com
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