Raw 03 - November 2008 - (Page 32)

We all need a little help at times Is your IT getting you down? Aztec has a solution for every kind of user from a single PC to a full call centre installation Find the right solution. We have various support options to allow us to tailor your support needs to your business needs and your budget. WHATEVER YOUR SIZE WE CAN HELP So who needs IT? Having worked in IT for more years than I care to think about in positions from the lowliest of engineers to the heady heights of Global IT director has given me the opportunity to see IT working, (or not initially), in many di erent environments. Fixed price all inclusive lets you plan exactly how much your monthly IT spend is going to be regardless of how often you call us. W hen systems fail the surprising attitude of acceptance from end users always left me feeling a little put out. If any other services or products in our working or indeed personal life were to perform as poorly as many IT systems we would be up in arms until they performed as desired and we had paid for. W ne reason why we just sit back and do nothing about it that was brought up time and time again is cost. From a company’s point of view IT always involves cost. IT costs to buy, IT costs to maintain and IT costs to replace. This brings about a feeling of frustration and moreover IT is normally regarded as a necessary evil rather than a positive presence. The question should be: need it? O ell obviously there is always an outlay but an IT system that was designed well and just as importantly is maintained well will prove to be reliable and stable, allowing your sta to work without interruption or impedance. The knock on e ect is that productivity rises and con dence in the technology rises with it. You start to use your IT for more than just word-processing. when things get a little tricky. his attitude, whilst appearing helpful, means that you now have two users who are not working instead of just one, whereas a quick call 1 – 5 users, then try our T ad-hoc cover. We only charge for the time billed and not per 15 minutes or per hour as some companies do. 5 – 10 users, try our ﬁxed cost option, from changing desktop wallpapers to full server issues, its all included. mixture of the two, service discounts apply for larger networks. Typically you can save 2/3rds of your current support costs. 10 or more users, try a ver my career I have found that one of the single biggest causes of IT failure is user intervention. Inadequately trained users account for some of the problems however it is normally the ‘knowledgeable user’ that causes the biggest disruption to a company’s network. In every o ce there always seems to be a ‘go to guy’ O WE ARE ONLY A PHONE CALL AWAY. CORPORATE LEVEL SUPPORT FOR SME ORGANISATION. YOUR ONE STOP SOLUTION FOR ALL YOUR IT NEEDS. to your IT support company would have that one user back working in no time. The other key thing to remember is that your IT AZTEC IT WORKING WITH http://www.aztec-it.co.uk

Table of Contents Feed for the Digital Edition of Raw 03 - November 2008

Raw 03 - November 2008 Contents Bradley Chapman Rachael Elnaugh Linda Klassen-Brown Heidi Weir Mark Asquith Emma Thompson Chris Wright

Raw 03 - November 2008

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