Table of Contents for the Digital Edition of Courses 2009-10 Courses 2009-10 Contents Appraisal Skills Business Awareness Coaching for Improved Performance Communicating Effectively Consultancy Skills Customer Service Skills Discipline, Dismissal and Grievance Employment Law - Are You Complying? Equality and Diversity - What you Need to Know Handling Difficult People Introduction to HR Administration Introduction to HR Management Introduction to Supervision Leadership, Motivation and Teamwork Management Development Programme - Modules A, B & C Meetings - Making them Effective Negotiation Skills - Basic Negotiation Skills - Advanced Presentation Skills Project Management Skills Recruitment and Selection Interviewing Reducing Absenteeism - Return to Work Interview Report Writing Sales Training (Basic) - Essential Sales Skills Sales Training (Advanced) - Successful Telesales Techniques Stress Management Team Development Time Management Train the Trainer Webinar Masterclasses ILM Programmes Courses 2009-10 Courses 2009-10 - Courses 2009-10 (Page Cover1) Courses 2009-10 - Courses 2009-10 (Page Cover2) Courses 2009-10 - Contents (Page A) Courses 2009-10 - Appraisal Skills (Page 1) Courses 2009-10 - Business Awareness (Page 2) Courses 2009-10 - Coaching for Improved Performance (Page 3) Courses 2009-10 - Communicating Effectively (Page 4) Courses 2009-10 - Consultancy Skills (Page 5) Courses 2009-10 - Customer Service Skills (Page 6) Courses 2009-10 - Discipline, Dismissal and Grievance (Page 7) Courses 2009-10 - Employment Law - Are You Complying? (Page 8) Courses 2009-10 - Equality and Diversity - What you Need to Know (Page 9) Courses 2009-10 - Handling Difficult People (Page 10) Courses 2009-10 - Introduction to HR Administration (Page 11) Courses 2009-10 - Introduction to HR Management (Page 12) Courses 2009-10 - Introduction to Supervision (Page 13) Courses 2009-10 - Leadership, Motivation and Teamwork (Page 14) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 15) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 15a) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 15b) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 15c) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 15d) Courses 2009-10 - Management Development Programme - Modules A, B & C (Page 16) Courses 2009-10 - Meetings - Making them Effective (Page 17) Courses 2009-10 - Negotiation Skills - Basic (Page 18) Courses 2009-10 - Negotiation Skills - Advanced (Page 19) Courses 2009-10 - Presentation Skills (Page 20) Courses 2009-10 - Project Management Skills (Page 21) Courses 2009-10 - Recruitment and Selection Interviewing (Page 22) Courses 2009-10 - Reducing Absenteeism - Return to Work Interview (Page 23) Courses 2009-10 - Report Writing (Page 24) Courses 2009-10 - Sales Training (Basic) - Essential Sales Skills (Page 25) Courses 2009-10 - Sales Training (Advanced) - Successful Telesales Techniques (Page 26) Courses 2009-10 - Stress Management (Page 27) Courses 2009-10 - Team Development (Page 28) Courses 2009-10 - Time Management (Page 29) Courses 2009-10 - Train the Trainer (Page 30) Courses 2009-10 - Webinar Masterclasses (Page 31) Courses 2009-10 - ILM Programmes (Page 32) Courses 2009-10 - ILM Programmes (Page Cover4) http://www.nxtbookMEDIA.com
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