Reviewers Informaton Pack 2013 - (Page 12)


REVIEWERS’ INFORMATION PACK
5. SUPPORTING OUR REVIEWERS

6. LISTENING TO OUR REVIEWERS

5.1. Online Support

6.1. Reviewer Feedback Programme

Developed with the input of editors, authors and reviewers, our
online support site provides information and answers to questions
on a variety of editorial and production topics. Features include a
continuously-growing knowledgebase of information, a powerful
search tool, Hot Topics and News sections, comprehensive FAQ lists
and a suite of EES Interactive Tutorials. Reviewers can contact our
support team from the website via a user friendly ‘Contact Us’ web
form or via Live Chat. Telephone contact details are also provided.

We regularly survey reviewers to get a better understanding of
their needs and how we’re doing when it comes to meeting them.
You may have been asked to complete our Reviewer Feedback
Programme online survey, which includes questions about:
reviewers’ overall satisfaction, their willingness to review again, the
perceived reputation of the journal, interaction between the journal
editor and publisher, and the quality and relevance of the article
reviewed.

Reviewers are encouraged to submit their feedback on the content
and format of the online support site via the ‘Leave Feedback’ page
or the ‘Rate this paper’ option available for all items on the website.

Findings from the Reviewer Feedback Programme help us to
improve the reviewing experience. For example 90% of reviewers
said they would like to be able to see the final decision and other
reviewers’ comments on a paper, so we added this functionality to
EES. Editors are now able to switch on this functionality should they
choose to do so.

The 24/7 online support site can be accessed from the Help and
Contact Us links on all EES sites or directly at
http://epsupport.elsevier.com
Reviewers’ Home – our online resource for reviewers. Advice for
reviewers, information on reviewing and questions answered at
www.elsevier.com/reviewers.

Features of the Online Support Site
(http://epsupport.elsevier.com)
• Dynamic content creation and system development
• Powerful search tool
• Live Chat

What is it?
The Reviewer Feedback Programme monitors Elsevier’s
performance from the perspective of reviewers on Elsevier journals.
We’ll ask you about various aspects of EES and other aspects of
reviewing via an online survey. Areas of interaction and support are
measured and reported regularly. Elsevier’s performance is
benchmarked against that of other publishers.

Using Reviewers’ Feedback

• Support hub for Editors, Authors and Reviewers

Elsevier takes reviewers’ opinions seriously and the results and
comments from this program are fed back into the company to
help improve the reviewing process in terms of technology, sharing
of information with reviewers, pre-screening of papers to make
sure they are appropriate and of at least a minimum standard of
English and minimising the administrative work reviewers are faced
with so they can focus on the task of reviewing.

5.2. Training

Your opinion counts

• Online training tutorials for reviewers

To make sure that your voice is heard, we strongly recommend you
complete this survey, should you be asked to do so.

• User friendly ‘contact us’ web form
• Comprehensive FAQs
• Solution finders
• ‘Rate this article’ option

• Live and recorded training sessions of EES, Scopus and
ScienceDirect on the Elsevier Training Desk
http://trainingdesk.elsevier.com

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www.elsevier.com/reviewers



Table of Contents for the Digital Edition of Reviewers Informaton Pack 2013

Reviewers Informaton Pack 2013
Contents
About Elsevier
About Peer Review
Duties of Reviewers
Peer-Review System
Supporting Our Reviewers
Listening to Our Reviewers
A Brief Guide to Reviewing

Reviewers Informaton Pack 2013

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