EM - December 2013/January 2014 - (Page 19)

BSC AND ELECTRIC IRELAND 19 December 2013/January 2014 * www.esb.ie/em Sustainable Energy Awards Pictured (l-r) are Brian Motherway, Chief Executive SEAI, Pat O'Doherty, ESB Chief Executive, Adam Stack, Kerry County Council, Pat Rabitte, Minister for Energy and Natural Resources and John Drynan, CRM Electric Ireland. ELECTRIC IRELAND CUSTOMER Kerry County Council won the Legacy award for ten years of industry leading sustainability achievements at the Sustainable Energy Awards. The Sustainable Energy Awards are sponsored by Electric Ireland. n Alex Keogh retirement Alex pictured with his daughter Aoife and his wife Maura. ALEX HAD 49 years and 290 days service when he retired recently, which is some achievement! He worked in various parts of ESB, and only recently (28 years ago!) joined Facilities in Head Office, where he remained until his retirement. There was a huge turnout for his retirement 'do' in Scruffy Murphy's, a testament to how well liked and respected Alex was in the job he undertook as Team Leader, looking after the maintenance of the full Head Office Estate. Alex now starts on the next phase of this life, having time to pursue some old hobbies and also some new ones recently taken up. We all wish Alex, his wife Maura, and their family, continued health and happiness in the future. n ANNUAL TAXSAVER TICKETS EasiTravel Plan 2014 THE ANNUAL EASITravel Plan is now available to ESB staff for 2014. These tickets issue in late January of each year and are valid for the 12 months commencing from February 1st in the same year. Staff wishing to avail of the scheme for 2014 must apply by Friday, December 13th, 2013. Full details and application Advantages of EasiTravel Plan * All annual tickets are tax-free. * Tickets available for travel anywhere in the Republic of Ireland. * Staff can save up to 47% of travel costs as a result of tax and PRSI Congratulations to Siobhan Gallagher Pictured (l-r) are Marion Quane, Donal Flynn, Group Finance Director, Siobhan Gallagher and Shana Dillon. CONGRATULATIONS TO Siobhan Gallagher who recently came second in Ireland (650 candidates) and tenth in world (25,000 candidates) in one of her ACCA accounting exams. The exam subject was Governance, Risk and Ethics. Siobhan is very appropriately currently working in the governance team in G&WM with Marion Quane. Donal Flynn, Executive Director Finance and Commercial presented Siobhan with an award for her excellent results. Siobhan is a member of the ESB Accounting Graduate Programme, under which ESB has taken on a small number of graduates over the last few years. During their three-year contracts the trainees rotate through a number of areas of finance, gaining broad experience while they complete their accounting traineeships and exams. The programme is coordinated by Ian Riordan, BSC and sponsored by Shana Dillon, Manager Finance Operations. Finance Operations was established as a new service line in BSC in 2012 and it provides a range of finance services across ESB group. n David Begg Graduation forms are available on the Business Service Centre website. n For more information, TaxSaver Special Offers and Perks see www.taxsaver.ie. Leaving your car at home and taking an alternative transport option, such as public transport, is of significant benefit to the environment. See www.change. ie for more information on the many steps that individuals can take towards leading a low-carbon, more environmentally friendly life. benefits. * No queuing - tickets are delivered directly to ESB. * Parking is no longer a problem. * ID cards are available free of charge. Pictured above is David Begg, Energy Efficiency Programme Manager, Energy Services Electric Ireland who was recently awarded a master's degree in Emergency Management from Dublin City University Business School. EmPower 8 Electric Ireland's strategic objective is to be the foremost supplier of energy and related services in the Irish market offering competitive and sustainable energy solutions. Members of the EmPower project teams based in Electric Ireland. AGGRESSIVE LEVELS OF competition in the market and the economic downturn have presented significant challenges for the business in terms of profitability, customer retention and debt management. A new project delivery model has been implemented to allow Electric Ireland compete effectively in the competitive market, under the banner 'EmPower'. What is EmPower? The EmPower programme was developed to empower Electric Ireland deliver on its brand promise through successfully delivering change within the organisation - integrating, innovating and transforming the operation of the business - introducing new customer focused processes, technology systems, and analytical capabilities. The working title for the suite of projects that make up this transformation programme is 'EmPower'. Together, the projects in EmPower will enable us to better understand our customers and share knowledge throughout Electric Ireland. The vision of EmPower is that in every interaction with our customers: * we will know of their previous interactions across all channels * we will have a consistent agreed targeted message that we wish to deliver to that particular customer * we will learn from every engagement with our customers how we can improve how we serve them and adapt accordingly * we will deliver on our excellent customer service promise by meeting or exceeding customers expectations in a cost effective manner EmPower people There are approximately 90 people working on the various EmPower projects. EmPower aims to maximise the collaborative power of our teams to ensure fast decision making and ease of issue resolution. EmPower is located on the ground floor of Swift Square, which: * allows Electric Ireland business to interact with delivery teams face to face. * allows staff at all levels to pop in and see progress. * ensures issues can be talked about quickly within a project, between projects, and from project to the Electric Ireland business. Projects in an agile environment The EmPower projects in themselves are challenging - but we must also operate in tandem with a fast moving, agile, competitive business. In order to manage the cohesive running of EmPower alongside the Electric Ireland business, we prioritise communication and collaboration. Key success factors to date have been: * The programme board is comprised of the all of the members of Electric Ireland's SMT plus a member of ITS SMTas the senior supplier representative. * We operate a single governance, project management and reporting model across our EmPower and business projects assisted and guided by the PMO in ITS. * We have combined fortnightly meetings with Electric Ireland middle management. * We have weekly Solutions Architecture meetings where we ensure any change is impacted and a co-ordinated implementation strategy recommended to the relevant governance body * Regular formal staff communication via monthly reporting packs, breakfast briefings, use of TV screens, Lync and email updates. * Informal communications - our EmPower Olympics were highly successful! * Monthly meetings with our key delivery partner, ITS to ensure plans are coordinated across the Electric Ireland and ITS organisations. Culture of continuous improvement Finally, EmPower promotes continuous learning and improvement, constantly refining our processes, communications and modus operandi. To date in 2013, we have had a number of key achievements: * SEPA compliance for our full residential customer base. * New online switch application launched to enable customers to change price plan/switch to Electric Ireland more easily. * Moved all I&C billing to our printing outsource provider. * Customer Facing Agent system design phase completed in September. n As get ready to move into 2014, we have learnt to put more effort into communication at many levels - we hope you have found this article interesting and informative - please feedback any comments or questions you have to geraldine.moloney@esb.ie. http://www.esb.ie/em http://www.taxsaver.ie http://www.change.ie http://www.change.ie

Table of Contents for the Digital Edition of EM - December 2013/January 2014

EM - December 2013/January 2014
Contents
News
Innovation
Generation & Wholesale Markets
BSC & Electric Ireland
ESB Networks Ltd
Health & Habitat

EM - December 2013/January 2014