University Business October 2017 - 21

SPONSORED WEB SEMINAR DIGEST

CHRIS TOWNLEY
Senior Database Administrator
Texarkana College

MICHAEL DUMDEI
Chief Information Officer
Texarkana College

TOM PHAM
Chief Information Officer
Quincy College

Gus Ortiz
Managed Services Program
Manager and Principal Consultant
Jenzabar

Moderator: What are the keys to making change successfully?
Gus Ortiz: You have to be cautious about allowing too
much complacency. Change cannot be something
that's going to happen someday. People need to understand that change is coming, that they need to be
a part of it, and it's going to happen. No one likes to
change processes and ways of doing things, but in
reality, as human beings, we all have to change and
adapt over time.
Also, whether it's a new ERP or migrating to the
cloud or adapting some new processes, those decisions cannot be made by an individual. They need to
be made by a guiding coalition and the broader base
of that coalition. More people from more areas is beneficial to making change successful.
Moderator: What relationships did you have to leverage or build across campus to implement change?
Chris Townley: One of the incredible things for us was
that our new CIO had a good relationship with our
president. There was a lot of communication between
IT and the administration. They gave us time to be able
to look at what we needed in order to make the right
choice. Another area that I think a lot of people overlook is that we talked to the faculty. We showed them
their side of the system. Because they knew what was
coming, they were looking forward to the changes.
Moderator: What's the best piece of advice you can
give to campus leaders who are looking to make a
change to their technology strategy?

Chris Townley: Network with other institutions.
There is no need to reinvent the wheel. Someone
out there has already evaluated whatever software
you're considering and they have an opinion on it.
Find those people and build relationships with them
so that after you've made your choice you can still
communicate to learn what problems they had during implementation. Then, after you've implemented, you can also learn things to make your system
better.
Michael Dumdei: We are saving around $1 million dollars every year, even though the software itself was
more expensive. We did some research and found out
what kind of IT staff we would need to have, and we
got rid of the managed services we were paying for.
We took it all on in-house when we switched to the
Jenzabar ERP.
It wound up being a very large savings. Research,
plan, get your people involved.
Tom Pham: My advice is to look more into the future
to see where you want to be-and, realistically, where
you will be. Look where the trends are going. Identify
processes and know what the cost is before you do the
conversion and the migration.
Gus Ortiz: Make sure that whatever your change initiative is, whatever you want to re-strategize, whatever
you want to improve and do in a new and revolutionary way-understand that will have to be communicated to people.
Having a vision and strategy to communicate is important. It takes a conscious and deliberate effort.

To watch this web seminar in its entirety, visit www.universitybusiness.com/ws080317


http://www.universitybusiness.com/ws080317

Table of Contents for the Digital Edition of University Business October 2017

University Business October 2017 - Cover1
University Business October 2017 - Cover2
University Business October 2017 - 1
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University Business October 2017 - Cover3
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