University Business October 2017 - 25

SPONSORED CONTENT

Amy A. Kirby,
Benefits Manager,
Louisiana State University

Reduce out-of-pocket costs for
retirees without increasing premiums
Louisiana State University retirees receive robust benefits
and service with retiree-focused Medicare Advantage

Describe the importance of potential cost and time
savings in relation to health care benefits for both LSU
retirees and current staff.
One of the things that excited us about bringing on the
UnitedHealthcare® Group Medicare Advantage PPO
plan is that we were able to offer our retirees fewer
out-of-pocket costs and stronger nursing staff support-
without increasing premiums-over a two-year period.
The Medicare Advantage plan is 100 percent focused
on the Medicare Eligible population with regard to
customer service care management for every aspect of
the retiree experience. UnitedHealthcare also offers a
service account manager who acts as our go-to person
for customer service for members and our staff. We
also wanted to reduce our liability, which we did by $62
million with this plan. We were expecting it to be around
$40 million, so we were pleasantly surprised.
What was the transition to UnitedHealthcare's Medicare
Advantage like?
We designed a plan in partnership with UnitedHealthcare
that provides an extremely generous benefit. In a
sense, it pays 100 percent of everything for the member.
UnitedHealthcare helped us a great deal with the rollout.
We sent out promotional mailings and had a robust
customer service team traveling all over the state for us
for the entire month of October, meeting with retirees.
Retirees were concerned about losing their health care
providers due to network issues, but UnitedHealthcare
did a great job communicating with the providers prior
to our plan going live and helping them understand that
members are not restricted to the UnitedHealthcare
network providers.

UnitedHealthcare's Medicare Advantage that were not
anticipated?
The UnitedHealthcare plan offers a pharmacy formulary
that's tailored to the Medicare-eligible population.
We felt confident knowing that UnitedHealthcare was
offering an extra layer of protection to retirees. It's
especially important for retirees because they can be
vulnerable to medication side effects, drug interactions
and even drug overdoses. We know that doctors manage
patients' overall care, but to have UnitedHealthcare on
the back end with the formulary offerings added an extra
layer of protection for our retirees that we felt was very
beneficial.
What kind of feedback has been received from both
retirees and your staff regarding the holistic approach
of Medicare Advantage, as opposed to a non-managed
traditional Medicare secondary plan?
We had a very strong care management team for our
active employees, but that model didn't work very
well for our retirees on Medicare. All of their care is
now integrated with Medicare Advantage, including
pharmacy. We believe that the type of robust support
UnitedHealthcare provides is critical to keeping our
retirees as safe and healthy as possible. When they have
complex medical issues, UnitedHealthcare is there to
help our retirees navigate the sometimes overwhelming
medical environment. So now that we have the Medicare
Advantage plan, they really like having everything under
one roof.

Have there been any ancillary benefits-besides
cost and time savings-that LSU has realized with

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Table of Contents for the Digital Edition of University Business October 2017

University Business October 2017 - Cover1
University Business October 2017 - Cover2
University Business October 2017 - 1
University Business October 2017 - 2
University Business October 2017 - 3
University Business October 2017 - 4
University Business October 2017 - 5
University Business October 2017 - 6
University Business October 2017 - 7
University Business October 2017 - 8
University Business October 2017 - 9
University Business October 2017 - 10
University Business October 2017 - 11
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University Business October 2017 - 14
University Business October 2017 - 15
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University Business October 2017 - 17
University Business October 2017 - 18
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University Business October 2017 - 25
University Business October 2017 - 26
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University Business October 2017 - 29
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University Business October 2017 - 31
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University Business October 2017 - 58
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University Business October 2017 - Cover3
University Business October 2017 - Cover4
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