WRAPPERS Because operators are often the ones who call equipment manufacturers to address problems, those relationships are vital to creating a positive experience. And there are more ways than ever to improve those experiences and communicate with operators. Cavanna offers "smart glasses" that bakers can lease. An operator puts them on, plugs in an earpiece and communicates to Cavanna's technicians while showing them through video exactly what they are looking at in the plant. At interpack 2017, the company also introduced QR codes on its equipment that enable bakers to scan the part that they need to replace and purchase it immediately. "This expedites the way in which people identify and order parts," Mr. Kehlri said. Cavanna also created an interactive manual for each piece of equipment by partnering with Solid Works. This program can be accessed through a tablet where the operator learns how to control settings and perform maintenance by interacting with the machine and manual on the screen. Formost Fuji offers in-house training along with guidelines so customers can take what they've learned and share it with the rest of their Automation significantly increases efficiency if operators know how to keep wrappers running smoothly. Cavanna 98 Baking & Snack October 2017 / www.bakingandsnack.comhttp://www.sleekwrapper.com