instore - May 2017 - 48
feature
Hard labor
Retailers face an uphill battle when it
comes to recruiting, training and keeping
skilled workers in the perimeter
by Ryan Atkinson
upermarkets and c-stores don't look the same as they used to.
They don't operate in the same ways either. Perhaps most drastically, especially in the fresh perimeter departments, the products
and prepared foods are nothing like those of years gone by.
S
Nearly 35 percent said hiring and keeping qualified staff was the biggest
challenge, followed by not having enough time (24 percent) and tighter
payroll and labor budget (23 percent). In all 81 percent of the responses
had to do with labor challenges.
Instead of some rotisserie chickens, pre-cut potato wedges and chicken
strips, deli and prepared departments are now offering countless fresh
food options, all seemingly more complex than yesterday's items. With
these increased and intricate offerings comes more specialized job
requirements and more workers who are needed to perform a wider
range of duties. The workforce skills in delis, in-store bakeries and
c-store foodservice areas across the country are beginning to reach a
critical juncture.
"I recently heard someone say that the labor pool is now a puddle,"
says Jeff Lenard, vice-president of strategic industry initiatives for the
National Assocation of Convenience Stores. "Granted, that's a broad
statement, but labor is very tight right now in terms of finding and
keeping the right people."
48 * MAY 2017 * instore
In-store bakeries - and bakeries in general - are also combating these
problems, as are many industries that rely on skilled labor. The American
Bakers Association (ABA) Human Resources Committee, in conjunction with the American Society of Baking (ASB), last year commissioned
Cypress Research Associates to conduct a year-long study from bakers,
suppliers and manufacturers about the challenges and solutions for
attracting, training and retaining skilled, hourly workers.
JOHN UNREIN
The Food Marketing Institute (FMI), along with the Retail Feedback
Group, released the 2016 Supermarket Department Manager Survey last
fall. When the survey's respondents - which included managers from
nearly 70 companies from Albertsons to Winn Dixie- were asked about
the biggest challenges faced in doing a job effectively, their answers
spoke volumes.
Good attitudes, training and hope
Table of Contents for the Digital Edition of instore - May 2017
instore - May 2017
Editor's note - RETAIL FOODSERVICE: Meaningful work
CONTENTS
SPOTLIGHT - BY THE NUMBERS: Pizza
Product knowledge - CATEGORY UPDATE: Artisan breads
Specialty insights - CONSIDER: Smaller stores, more choices
Cover story - One-on one with Jewel Hunt
Feature - EMBRACING CHANGE
Feature - Speaker lineup
Feature - Something for everyone
Commissary Insider
Insight Insider: Commissaries continue their meteoric rise
Equipment: Keeping freezing operations efficient
Product Category Spotlight: Cookies catering to cravings
Packaging: Bag closure machines
Research and Development The push for non-GMO
Feature - Anuga 2017
News - Need to know
Packaging partnership targets sustainability
Frozen foods flat again
Supermarkets stealing restaurant dollars
Study: More shoppers staying on the perimeter
Feature - Hard labor
Feature - Packaging trust
Merchandising - ON DISPLAY: Clean label desserts
ON DISPLAY - Promotion Ideas
Product trends
Product showcase
AD INDEX
instore - May 2017 - instore - May 2017
instore - May 2017 - 2
instore - May 2017 - FC - 1
instore - May 2017 - FC - 2
instore - May 2017 - Editor's note - RETAIL FOODSERVICE: Meaningful work
instore - May 2017 - 4
instore - May 2017 - 5
instore - May 2017 - CONTENTS
instore - May 2017 - 7
instore - May 2017 - SPOTLIGHT - BY THE NUMBERS: Pizza
instore - May 2017 - 9
instore - May 2017 - Product knowledge - CATEGORY UPDATE: Artisan breads
instore - May 2017 - 11
instore - May 2017 - 12
instore - May 2017 - 13
instore - May 2017 - 14
instore - May 2017 - 15
instore - May 2017 - Specialty insights - CONSIDER: Smaller stores, more choices
instore - May 2017 - 17
instore - May 2017 - 18
instore - May 2017 - 19
instore - May 2017 - Cover story - One-on one with Jewel Hunt
instore - May 2017 - 21
instore - May 2017 - 22
instore - May 2017 - 23
instore - May 2017 - Feature - EMBRACING CHANGE
instore - May 2017 - 25
instore - May 2017 - 26
instore - May 2017 - 27
instore - May 2017 - Feature - Speaker lineup
instore - May 2017 - 29
instore - May 2017 - 30
instore - May 2017 - 31
instore - May 2017 - 32
instore - May 2017 - 33
instore - May 2017 - 34
instore - May 2017 - 35
instore - May 2017 - 36
instore - May 2017 - 37
instore - May 2017 - Feature - Something for everyone
instore - May 2017 - 39
instore - May 2017 - 40
instore - May 2017 - 41
instore - May 2017 - 42
instore - May 2017 - Insight Insider: Commissaries continue their meteoric rise
instore - May 2017 - com - 2
instore - May 2017 - com - 3
instore - May 2017 - com - 4
instore - May 2017 - com - 5
instore - May 2017 - Equipment: Keeping freezing operations efficient
instore - May 2017 - com - 7
instore - May 2017 - Product Category Spotlight: Cookies catering to cravings
instore - May 2017 - com - 9
instore - May 2017 - com - 10
instore - May 2017 - com - 11
instore - May 2017 - Packaging: Bag closure machines
instore - May 2017 - com - 13
instore - May 2017 - Research and Development The push for non-GMO
instore - May 2017 - com - 15
instore - May 2017 - com - 16
instore - May 2017 - Feature - Anuga 2017
instore - May 2017 - News - Need to know
instore - May 2017 - 45
instore - May 2017 - Study: More shoppers staying on the perimeter
instore - May 2017 - 47
instore - May 2017 - Feature - Hard labor
instore - May 2017 - 49
instore - May 2017 - 50
instore - May 2017 - 51
instore - May 2017 - 52
instore - May 2017 - 53
instore - May 2017 - 54
instore - May 2017 - 55
instore - May 2017 - Feature - Packaging trust
instore - May 2017 - 57
instore - May 2017 - 58
instore - May 2017 - 59
instore - May 2017 - 60
instore - May 2017 - 61
instore - May 2017 - 62
instore - May 2017 - 63
instore - May 2017 - Merchandising - ON DISPLAY: Clean label desserts
instore - May 2017 - 65
instore - May 2017 - 66
instore - May 2017 - 67
instore - May 2017 - 68
instore - May 2017 - 69
instore - May 2017 - 70
instore - May 2017 - 71
instore - May 2017 - ON DISPLAY - Promotion Ideas
instore - May 2017 - 73
instore - May 2017 - 74
instore - May 2017 - 75
instore - May 2017 - 76
instore - May 2017 - 77
instore - May 2017 - Product trends
instore - May 2017 - 79
instore - May 2017 - Product showcase
instore - May 2017 - 81
instore - May 2017 - AD INDEX
instore - May 2017 - 83
instore - May 2017 - 84
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