ASAE & The Center - Springtime Brochure - (Page 9) In addition to all th e learning, exhibi t hall solutions and ing, you can earn networkthree hours toward certification or rece of your Certified As rtification sociation Executiv e (cAE) designatio to 5.5 contact ho n—and up urs toward certific ation or re-certifica Certified Meeting tion of your Professional (cMp) designation. cer tification Hou rs MEEt ME OnlinE Is online technology a key part of your meeting strategy? Are you leveraging the power of the Web to build awareness, anticipation and attendance? Learn how to integrate online technology into your planning so it’s a key component and not just an afterthought. laura Machanic, president and CEO, NewTarget SErVicE, diSnEy StylE Want to exceed your customer’s expectations? In today’s competitive market, your advantage comes from your customer’s belief that your employees want to meet and exceed their expectations. This session will improve your organization’s service by immersing it in the successful Disney model. Ultimately, you’ll make service heroes out of your employees! Presenter TBD, Disney Institute thE lEgal SidE Of dOing gOOd In today’s society, doing good things can, unfortunately, put you at risk of being sued! Explore the liability issues associated with volunteering, food donation and rendering emergency aid. Being socially responsible is important for everyone…but you must also protect yourself. You won’t be afraid to make the world a better place when you know the legal in-and-outs of “doing good things.” Tyra W. Hilliard, Esq., cMp, consultant and educator nEgOtiating With hOtElS and Managing yOur rOOM blOck Where can you find “wins” in a seller’s market? Come learn the principles to negotiate virtually anything—and examine how those principles apply to dealing with hotels. And once you have your rooms, you can use our smart formulas to avoid fees when you don’t pick up your block. bruce Harris, cMp, founder and chairman emeritus, Experient www.asaecenter.org/SpringtimeExpo ? 9 http://www.asaecenter.org/SpringtimeExpo
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