Gartner Outsourcing & Vendor Management Summit - May 19-21, 2008 - (Page 7) E F G BPO: Integrating BPO as It Transitions Towards Maturity: Decide if and when to apply BPO and BPU offerings & how to integrate BPO as component in end-to-end business operations. • Improving the customer experience • Creating an integrated BPO strategy • The impact of business process utilities (BPU) • BPO trends in human resources, insurance, finance and accounting • Contracting, pricing and best practices Sourcing Case Studies: This track will feature client case studies covering how to develop and renew sourcing strategies, create collaborative multisourcing operations, develop sourcing competencies, and more. Global Sourcing: Managing the Evolution of Global Delivery: Global delivery continues to evolve beyond cost reduction. Learn more about opportunities and challenges, and the strategies for effectively managing them. • Emerging trends in global delivery • Top 30 locations for offshore services • Mitigating risks in offshore outsourcing • Offshore captive centers vs. outsourcing • Offshore usability services All This at One Event! • 7 tracks with more than 65 Sessions targeted to your experience level • Pre-conference tutorials • Private analyst one-on-one sessions* • Analyst/user roundtables • • • • • • • Advanced-level workshops Peer-to-peer networking Breakfast with the analysts Sponsor case studies Solution showcase Hospitality suites Solution provider sessions *For Gartner clients only. Click to Learn More Use the online Agenda Builder to view complete track descriptions and search for sessions according to day, track, keynote, business imperative, session type or speaker. Outsource Smarter. Register Now. gartner.com/us/outsourcing http://agendabuilder.gartner.com/std11/WebPages/sessionlist.aspx?menuItem=2
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