Delta 2014 - (Page 8)

ﬂying on Delta and its SkyTeam member airlines. One of the longest running and most successful loyalty programs in the travel industry, SkyMiles has been recognized with industry accolades multiple times. Best of all, SkyMiles have no expiration date, allowing members to continue earning and adding miles over time. Key alliance partnerships To better serve our customers, Delta has deepened its partnership with several strategic partners in Latin America, including Aeromexico, GOL and Aerolineas Argentinas. Aeromexico Above: Delta provides ample legroom for passengers. Right: Delta personnel at New York-JFK Terminal 4. Mexico has been a major pillar for Delta's growth in Latin America with up to 464 weekly nonstop ﬂights between Mexico and the U.S. during peak season. To strengthen our service in the country, Delta expanded its alliance with Aeromexico, linking Delta's massive network with Mexico's largest passenger network. The agreement positions SkyTeam as the only global alliance with a full-service, Mexico-based, international carrier. GOL Get top priority with Sky Priority™ Every part of your Delta traveling experience should be comfortable and relaxing, even before you're in the air. With the Delta Sky Priority suite of services, customers who have earned Gold Medallion status or above always go ﬁrst-whether it's through the airport, onto the plane, or out of baggage claim. So our best customers receive the level of service they deserve. Passengers who are not Diamond, Platinum, or Gold Medallion members can still experience Sky Priority service anytime by booking a BusinessElite, First Class, or Business Class ticket, or by simply being a SkyTeam Elite Plus or Alaska Airlines MVP Gold member. On-the-go support at your fingertips Delta has made it a priority to give customers the ability to contact the airline at every touchpoint, so in 2010 Delta launched @DeltaAssist on Twitter to help with real-time travel issues before, during, and after a ﬂight. Delta's knowledgeable agents use Twitter to answer questions pertaining to policy and procedures, assist with lost baggage, rebook canceled ﬂights, and help customers with general travel issues. The @DeltaAssist handle is strictly for customer service issues, ensuring that response times are faster than any other carrier. This service has been expanded to include Spanish-speaking customers with @DeltaAssist_ES. Portuguese speaking customers can use @DeltaAjuda, or check Delta's Facebook page in Brazil for travel tips and destinations highlights at facebook.com/DeltaAirLinesBrasil. Many ways to earn SkyMiles Delta's award-winning frequent ﬂyer program, SkyMiles, offers Latin America and Caribbean travelers a variety of options to earn miles when Delta has also expanded its presence in Brazil through an alliance with GOL Linhas Aereas Inteligentes. This enables Delta passengers to easily access more interior Brazil points than any other U.S. airline, and covers nearly all of the destination points between Brazil and the U.S. Passengers can now use Delta for service on GOL ﬂights between São Paulo, Rio de Janeiro, and Brasilia and many other popular Brazilian destinations. "Our alliance partners help Delta grow its network in Latin America. In Brazil, we are proud to be associated with GOL," said Ferri. Delta currently offers 42 nonstop weekly ﬂights between the United States and Brazil, including service between Atlanta and São Paulo, Rio de Janeiro and Brasilia; between New York-JFK and São Paulo; and between Detroit and São Paulo. Customers can also take advantage of the reciprocal frequent ﬂyer agreement that brings together Delta's SkyMiles and GOL's SMILES program to earn and redeem miles for ﬂights on either carrier. Aerolineas Argentinas A partnership also exists between Delta and Aerolineas Argentinas, the ﬂag carrier of Argentina. This includes reciprocal beneﬁts for their frequent ﬂyers that include accrual and redemption of miles on all ﬂights within their mutual system. Aerolineas Argentinas is now the second Latin American member of SkyTeam global airline alliance, allowing for even more customer beneﬁts. Members of either airline's frequent ﬂyer programs can enjoy reciprocal access to their lounges, including more than 50 of Delta's awardwinning Delta Sky Club lounges in 85 airports worldwide and Aerolineas Argentinas Salon Condor at the Ministro Pistarini International Airport in Buenos Aires. Becoming the premier airline serving Latin America and the Caribbean With continuous improvement and a lot of hard work, Delta is realizing its vision: Becoming the best U.S. carrier in the Latin America and Caribbean regions. Due to an extensive route network, improved services, state-of-the-art technology, facilities, products and partnerships, passengers around the world can look to Delta for unmatched service to this beautiful, unique and diverse region. ● 8 D2-D9 Corporate.indd 8 12/20/13 8:45 AM http://www.facebook.com/DeltaAirLinesBrasil

Table of Contents for the Digital Edition of Delta 2014

Editor's Notes
Hotel Desk: Aloft Hotels
Tour Talk: Swain Destinations
Uniworld's Queen Isabel
Disney Magic
Delta Air Lines Travel Guide 2014
Macau
Egypt Update
Scandinavia Exposed
B Hotels & Resorts
What's New in Las Vegas

Delta 2014