2015 Delta caribbean, Mexico and Latin America Guide - (Page 8)

This photo: Economy Comfort. Right: Delta Air Lines crew. On-the-go support at your fingertips GOL When you have questions or need assistance, you need it right away, and Delta understands that. In 2010, Delta became the ﬁrst airline to offer customer service through Twitter with @DeltaAssist to help with real-time travel issues before, during and after a ﬂight. Delta's knowledgeable agents use Twitter to answer questions pertaining to policy and procedures, assist with lost baggage, rebook canceled ﬂights, and help customers with general travel issues. The @DeltaAssist handle is strictly for customer service issues, ensuring that response times are faster than any other carrier. Spanish-speaking customers can use @DeltaAssist_ES. Portuguese speaking customers can use @DeltaAjuda, or check Delta's Facebook page in Brazil for travel tips and destinations highlights at www.facebook.com/DeltaAirLinesBrasil. Delta's expanded presence in Brazil is due to our alliance with GOL Linhas Aereas Inteligentes. This enables Delta passengers to easily access more interior Brazil points than any other U.S. airline, and covers nearly all of the destination points between Brazil and the U.S. Passengers can now use Delta for service on GOL ﬂights between Sao Paulo, Rio de Janeiro, and Brasilia and many other popular Brazilian destinations. "As we grow and improve our Latin American service, our alliance with GOL is a major factor in giving our customers the service they deserve," said Ferri. Delta currently offers 42 nonstop weekly ﬂights between the United States and Brazil, including service between Atlanta and Sao Paulo, Rio de Janeiro and Brasilia; between New York-JFK and Sao Paulo; and between Detroit and Sao Paulo. In addition, a reciprocal frequent ﬂyer agreement brings together Delta's SkyMiles and GOL's SMILES program, enabling customers to earn and redeem miles for ﬂights on either carrier. Many ways to earn miles Delta's award-winning frequent ﬂyer program, SkyMiles®, offers Latin American and Caribbean travelers a variety of options to earn miles when ﬂying on Delta and its SkyTeam member airlines. One of the longest running and most successful loyalty programs in the travel industry, the SkyMiles program has been recognized with multiple industry accolades. The SkyMiles program is proud to offer miles that don't expire, and, in 2015, redeeming miles is even easier with: More seats available for fewer miles One-Way Award Tickets at half the price of round-trip tickets New Miles + Cash Award options All-new Award Travel search and shopping Key alliance partnerships To better serve our customers, Delta has deepened its partnership with several strategic partners in Latin America, including Aeromexico, GOL, and Aerolineas Argentinas. Aeromexico Mexico has been key to Delta's growth in Latin America, with up to 347 weekly nonstop ﬂights from Mexico to the U.S. In addition, Delta expanded its alliance with Aeromexico, linking Delta's massive network with Mexico's largest domestic network. With this partnership, SkyTeam now has the only global alliance with a full-service, Mexicobased, international carrier. C M Y CM MY CY CMY K Aerolineas Argentinas Delta also has a partnership with Aerolineas Argentinas, the ﬂag carrier of Argentina. This includes reciprocal beneﬁts for their frequent ﬂyers that include accrual and redemption of miles on all ﬂights within our mutual networks. Members of either airline's frequent ﬂyer programs can enjoy reciprocal access to their lounges, including more than 50 of Delta's awardwinning Delta Sky Club lounges in 85 airports worldwide and Aerolineas Argentinas Salon Condor at the Ministro Pistarini International Airport in Buenos Aires. No other airline offers this many choices to Latin America and the Caribbean Through all our enhancements, as well as the dedication of our team, Delta is becoming the best U.S. carrier in the Latin America and Caribbean region. Our extensive route network, improved services, stateof-the-art technology, facilities, products and partnerships gives passengers around the world unmatched service to this beautiful, unique, and diverse region. 8 2-9 Corporate.indd 8 12/18/14 12:02 PM http://www.facebook.com/DeltaAirLinesBrasil

Table of Contents for the Digital Edition of 2015 Delta caribbean, Mexico and Latin America Guide

Editor’s Notes
Hotel Desk Outrigger Resorts
Tour Talk Journeys by CH
The Unexplored Danube River, Explored
2015 Delta Air Lines Caribbean, Mexico and Latin America Guide
Hip & Traditional Japan
South Africa Shines
Philadelphia
Las Vegas
Irpinia, Italy

2015 Delta caribbean, Mexico and Latin America Guide