Prevue November-December 2017 - 64

Financial & Insurance
Conference Professionals
for special requests, and to stream
entertainment to their guestroom TVs.
We are also streamlining the planning
process for meeting planners with
an Event Concierge app. It allows
planners make requests in real-time.
Imagine needing a ballroom that
needs a temperature adjustment. This
request can be submitted via the app,

David Riederman
FICP Hospitality Partner
Advisory Committee
Global Sales Director -
Americas, Hyatt Hotels
& Resorts

reaching the engineering department

Can you name a few cutting

and the event manager concurrently,

edge or outside-the-box

and covering all bases to ensure

experiences that you

a more streamlined and efficient

offer groups?

approach to planners' requests.
Wellness is a growing focus for
How can planners cut costs

all travelers who want to maintain

but keep quality high with

balance on the road, as well as

the technology they use for

meeting planners hoping to make

meetings and incentives?

their attendees more comfortable
with at-home experiences or group

Prevue: How does innovation play

Meeting space WiFi is always a hot

programing that provides awareness

out at your hotels?

topic. Hyatt is delivering improved

of the attendee's lifestyle. We have

analytics for WiFi usage to optimize

expanded our offerings to bring

We have implemented national event

costs and usage. Giving meeting

more mindfulness and wellness

planning managers to assist clients

planners the most accurate

programming experiences to our

who book multiple programs at Hyatt

information about their WiFi usage

customers and meeting planners.

destinations. This manager travels

through post-con reporting will help

Our new brand, Miraval, offers

with the program from city to city,

project future spend. Pricing for WiFi

experiences beyond the spa, with

looking after each of their events.

can also be either customized by

classes in art, photography, culinary,

This strengthens relationships and

meeting package or provided as a

equine, outdoor adventure and

saves those clients from having to

standard charge when dedicated

beekeeping. These are powerful tools

educate each hotel on their program

bandwidth is needed.

for finding balance and connecting.

needs and preferences. It also allows
the meetings professional to provide
a more consistent experience across
all programs.
How are hotels and resorts
using technology to help
planners streamline the
planning process?
Our new mobile app allows guests
to request a forgotten toothbrush or
extra towels, to text guest services
64 | prevuemeetings.com

FICP Has a New Name
FICP members recently voted to change the name of
the organization to Financial & Insurance Conference
Professionals, aligning more closely with vision of FICP,
to amplify the positive impact and value of financial
services and insurance industry meetings and
events professionals.
Learn more at ficpnet.com.
http://www.ficpnet.com http://www.prevuemeetings.com
Table of Contents for the Digital Edition of Prevue November-December 2017
