Recommend December 2011 - (Page 12)

southwest airlines reaching upwards rca Best Airline for Leisure Travel 15th annual delta soars high rca Best Airline for Business Travel 15th annual winner winner Best Airline for Travel Agent Support FOR AWARDS PIECES FOR AWARDS PIECES stacey zable readers’ choice awards winner rca 15th annual stacey zable readers’ choice awards winner rca 15th annual Southwest Airlines has once again been voted as the Best Airline for Leisure Travel in our Readers’ Choice Awards, making it the fourth consecutive win for the Dallas-based airline. Rob Brown, director of sales and distribution for Southwest Airlines, believes it is Southwest’s “customer service and customer friendly fares [that] make us the leader in the industry.” Brown is understandably thrilled by the consistent acknowledgement of Southwest by Recommend’s readers. “Southwest Airlines is proud to receive this award for the fourth year in a row as it states our commitment to provide the best value to our customers,” he says. Southwest continued to add product and service this year, including a major acquisition. The airline started service to Greenville and Charleston, S.C. and Newark Liberty International Airport in Newark, N.J. It revamped its Rapid Rewards program with even better upgrade options. Southwest also acquired Orlando-based AirTran Airways and expects to complete the integration of the two airlines over the next several years. It is Southwest’s service to where the airlines’ customers want to go and its easy and reliable schedules that makes travelers choose Southwest and makes it an easy sell for agents, says Brown. He adds that such services as no bag fees for the first and second registered bags and no change fees, plus providing customers and agents with the best value in the industry, also help get clients to choose the airline again and again. l “We value the important role that travel agents provide for our mutual customers and we look forward to a continued partnership with the travel agency community.” Steve Sear, Vice President, Global Sales, Delta Air Lines “Southwest Airlines is proud to receive this award for the fourth year in a row as it states our commitment to provide the best value to our customers.” Rob Brown, Director of Sales and Distribution, Southwest Airlines Delta Air Lines reached the top this year as the Best Airline for Business Travel in Recommend’s Readers’ Choice Awards, grabbing the ranking from three-time consecutive winner Singapore Airlines. Delta also garnered its second consecutive win as Best Airline for Travel Agent Support this year. “We are pleased to see that the agency community is recognizing and benefiting from the investments we’ve made in order to make it easier to do business with Delta,” says Steve Sear, v.p., global sales for Delta. “We value the important role that travel agents provide for our mutual customers and we look forward to a continued partnership with the travel agency community.” Delta is investing more than $2 billion to improve the customer experience—on the ground, in the air, and in how it does business, says Sear. Investments include expanded domestic first class seating, iFi access throughout the domestic fleet, flat bed seat expansion in usinessElite, and the addition of Economy Comfort on international flights. In 2012, elta will open a new international terminal in Atlanta and flat bed seats will become even more widely available in BusinessElite. “In 2009 and 2010, Delta was focused on laying a foundation of customer service,” says Sear. “In 2011, we are focused on delivering on that foundation. Our approach has been to listen to the corporate and agency travel communities and deliver on what they need.” l contact information contact information Southwest Airlines: (800) 433-5368; southwest.com 12 december 2011 Delta Air Lines: (800) 221-1212; delta.com recommend.com http://www.southwest.com http://www.delta.com http://www.recommend.com

Table of Contents for the Digital Edition of Recommend December 2011

Sabre Travel Network
Rail Europe & Hertz Rental Car
Southwest Airlines & Delta Air Lines
Florida
Hawaii
France & Italy
Tahiti
Thailand
China
Cancun
Riviera Maya
Costa Rica
Jamaica
Aruba Certified Expert Specialist Program
Saint Lucia
South Africa
Israel
Isram
Abercrombie & Kent
Globus
Goway Travel
Travel Impressions
Avanti Destinations
GOGO Worldwide Vacations
Apple Vacations
Tauck
Marriott International
Starwood Hotels & Resorts
Four Seasons Hotels & Resorts
Sandals & Beaches Resorts
AMResorts
Best Western International
Cruising to the Top

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