Recommend May 2018 - 48

onsite
review

TRS Yucatan
Private pool at the resort's Royal Suite.
Steve Grasso

48 may 2018

guests can order up a meal or cocktail,
schedule a golf cart to transport them around
the resort, or even arrange for their butler to
fill up the jacuzzi while they're out so that it's
ready and waiting on their return. As part of
the resort's Infinite Indulgence program, a fully
stocked mini-bar is also complemented by
four premium bottles of liquor in the room
that can be customized on request, and all
guest preferences are kept on record for
future visits.
"Infinite Indulgence represents the way
Palladium Hotel Group interprets the allinclusive concept," says Jacques De Paep,
commercial director for North America,
Palladium Hotel Group. "Our goal is for
guests to indulge in whatever it is will make
their vacation that much more memorable.
We aim to provide it all and fulfill every
guest's wish in order to provide a unique
vacation experience."

"

The travel agent community has
embraced the TRS Hotel concept
completely-a success story really.
We sell upwards of 70 percent of our
business through travel agents from
North America. The perfect clients
for the product are couples (or singles)
who are looking for an intimate and
luxury experience for themselves or
with a group of friends.

"

The luxury experience begins at check-in
at the new 454-room, adults-only TRS
Yucatan, which opened in November
2017 following a $21 million investment
in renovations to TRS Hotels and Grand
Palladium Hotels and Resorts in the past
year. Water is poured from a jug on to a tiny
white cube presented on a black tray, which
causes it to swell in size and transform into
a refreshing cold towel. A welcome glass of
champagne is offered, as you are fitted with
the comfortable waterproof canvas wristband
that doubles as your room key and allinclusive pass.
The rooms, which include waterfront
accommodations that come with their
own canoe for exploring the resort's lakes
and canals, are designed to impress, with
floor-to-ceiling mirrors and windows, stylish
furnishing and neutral tones throughout.
Within minutes of opening the door, a
personal butler appeared to offer a choice
of aromatherapy diffuser and to explain the
in-room tech. Thoughtful features include an
electronic "do not disturb" button that alerts
housekeeping to your request, a power source
inside the room's safe that lets you charge
devices while you are out, and a master
switch near the bed that turns off all the
lights with a single button.
A 55-inch wide-screen smart TV can
synch with personal devices so guests can
sign into their own media channels and
mirror the apps on their phone, and the TV
can also be used to access the hotel's own
app from which your clients can order room
service or send a request to your attentive
24-hour butler. At the touch of a button

-- Jacques De Paep,
Commercial Director, North America,
Palladium Hotel Group

Onsite Musts
The property boasts several swimming pools,
including a three-tier heated infinity pool
facing the ocean, a private pool, and a unique
salt-water pool that is filled directly from the
sea. Located nearby is a swimming beach
shared by the adjoining Grand Palladium
properties, which has its own exclusive-use
TRS Yucatan private section featuring a bar,
loungers and luxury day beds.
For nighttime entertainment, recommend
clients check out CHIC Cabaret, featuring a
musical spectacular that combines song and
dance performances with an 8-course dinner.
Other dining options at the resort include
French fine dining, an Argentinian grill,
and an Ibiza-style beach club, Helios, with a
buffet, bar and DJ.

Exploring Offsite
Recommend clients book an excursion offproperty to visit the ancient Mayan ruins of
Coba. During our tour, the informative guide
gave us an outline of Mayan history and
culture, and we were shown several locations
around the complex dating from AD 600-900,
including temples and the site of a curious
Mayan ball game that played an important
yet mysterious role in their culture. The tour
concluded with the opportunity to climb 130
steps to the top of the site's largest temple
pyramid that offered stunning views of the
surrounding jungle and ruined temples, as well
as some unique photo opportunities. ■
Contact Information
TRS Yucatan: palladiumhotelgroup.com

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