Passenger Transport May 2018 Vol 76 No 9 - 6

2018 BUS & PARATRANSIT CONFERENCE

Welcome to the Beautiful Tampa Bay Area!
BY JEFF SEWARD
Interim Chief Executive Officer
Hillsborough Area Regional Transit
Authority
Tampa, FL
ON BEHALF OF the Hillsborough
Area Regional Transit Authority (HART)
and the city of Tampa, it is our pleasure
to welcome you to APTA's 2018 Bus &
Paratransit Conference and International
Bus Roadeo.
We are proud to host this year's
conference in our beautiful region.
During your stay in the Tampa Bay
area, we encourage you to visit many
of the attractions throughout the area;
from the beautiful Gulf Coast beaches,
historic Ybor City, and unique Tarpon
Springs to Busch Gardens, ZooTampa
and our fantastic nightlife, there's something here for everyone.
This year's Bus & Paratransit Conference will take place at the Tampa Marriott Waterside, minutes from Tampa
International Airport. Across the bay,
the International Bus Roadeo will take
place at the Pinellas Suncoast Transit
Authority (PSTA) in St. Petersburg. Information for transportation, restaurants
and attractions will be available at the

HART host booth.
About HART: HART is
the public transportation
provider in Hillsborough
County, providing transit
service to the cities of Tampa,
Temple Terrace and parts of
unincorporated Hillsborough
County. HART covers an area
of approximately 1,000 square Jeff Seward
miles (roughly the size of
Rhode Island), with a fleet of nearly 200
buses. HART was the first public transit
agency in Florida to make the shift to
operating CNG buses. HART is also the
operator of the TECO Line Streetcar System, comprised of a 2.7-mile line with
10 historic replica streetcars.
HART provided 13.5 million rides
in 2017 and is implementing innovative transit solutions to continuously
improve our ability to take individuals
and families to the places that enhance
their lives.
HART, alongside PSTA, is also making
it easier for residents and visitors alike
to use public transit services. Through
our partnership, the agencies are bringing a regional fare collection system,
Flamingo Fares, to five counties and
seven agencies across the Tampa Bay

JTA Launches New
Safety Initiatives
BY LEIGH ANN RASSLER
Public Relations Manager
Jacksonville (FL) Transportation
Authority
UNDER THE LEADERSHIP of
Nathaniel P. Ford Sr., chief executive
officer of the Jacksonville Transportation Authority (JTA), the agency recently
launched three initiatives focused on
customer and employee safety and
security:

JTA See & Say Mobile
Application
In March 2018, JTA partnered with
ELERTS to introduce JTA See & Say, a
user-friendly mobile application that
allows individuals to communicate
threats and concerns to JTA security personnel through the app or Text-A-Tip.
App users can attach a photo or
video to their alert. They may include
their location and contact information or choose to submit anonymously.
Once submitted, reports are monitored

24 hours a day and JTA can provide status
updates back to the customer.
JTA See & Say is part of a comprehensive effort to encourage the community
and employees to be aware of their surroundings, and if they see something to
say something.

Safety Tuesday
JTA celebrates Safety Tuesday on the third
Tuesday of each month. Representatives
greet employees at the start of their shift
with a message and a handout with tips
and brainteasers promoting safety, such
as a crossword, word search and Sudoku
puzzles. Employees who solve and submit the puzzles are entered in a drawing
for a $25 gift card.
Safety Tuesday serves to reinforce the
monthly safety message and encourage
all employees to be vigilant.

Hop-On Hop-Off

JTA introduced its Hop-On Hop-Off initiative in November 2017 at the Rosa
Parks Transit Station (the agency's main
bus transfer facility) and
expanded it to other transit
hubs in January 2018. Jacksonville sheriff's officers wait
at random hubs and parkand-ride locations twice a
week to provide a reassuring
presence for riders and bus
operators alike and to deter
crime.
Officers discuss potential
issues with the operators
and hop on the bus to greet
riders. Officers have also
escorted buses when needed.
Jacksonville sheriff's officers deter crime and provide a
reassuring presence for JTA bus riders and operators.

6 | Passenger Transport

area. Flamingo Fares will allow
riders to use a single payment system on participating
agency vehicles, simplifying
public transit use. The final
regional fare collection system
will be available this summer
and includes both a reloadable
Smartcard and an updated
mobile app.
During your stay, we invite
you to see how HART is delivering
high-tech, cutting-edge solutions that
improve transit today and lay the foundation for tomorrow's regional public

transportation network.
Governance: HART was created in
October 1979 to plan, finance, acquire,
construct, operate and maintain public
transit facilities and supply transportation assistance in Hillsborough County.
HART is comprised of three members:
Hillsborough County, the city of Tampa
and the city of Temple Terrace. The
authority is governed by the HART
Board of Directors and is responsible
for setting policy and making decisions,
including system operations, service
planning, fare structure, finance and
customer service.

CDTA Prepares for Upgraded
Demand-Response System
BY THOMAS GUGGISBERG
Director of Information Technology
Capital District Transportation Authority

T

feature will enhance CDTA's existing automated phone-based confirm and cancel bookings feature.
It is a self-service, telephone-based
application for customers to
look up, cancel or book demandresponse trips at any time. It
includes a feature that will automatically call back customers to
confirm requests;
n Email and SMS: This functionality provides CDTA customers with
email and SMS-based notifications,
and confirmations about upcoming
trips;
n Real-Time Vehicle Location:
The mobile tablet application
tracks demand-response vehicle
location via GPS for customers and
CDTA dispatchers. It also automatically sends and receives real-time
updates including turn-by-turn
directions for operators as needed;
and
n Fully Integrated Navigator
Fare Payment: One of the most
important upgrades for customers
will be the integration of CDTA's
new Navigator smartcard and
mobile ticketing platform. This
feature will allow paratransit customers to pay for paratransit rides
by using their Navigator smartcard
while also providing the ability to
use the card to ride fixed-route services at half fare.
All these features will allow CDTA to
manage all aspects of demand-response
operations, both at the office and on
the road, via the mobile application and
tablet.

he Capital District Transportation
Authority (CDTA), Albany, NY,
has officially moved into the pilot
testing stage of its new intelligent transportation management system (ITMS)
for paratransit and demand-response
services in cooperation with Trapeze
Software Group Inc.
CDTA will embark on a new demandresponse mobile computing solution
for customers and employees in 20182019. Android smartphones and tablets
will allow operators and dispatchers to
connect directly with vehicles, CDTA's
command center and the paratransit
scheduling information system in real
time. Key information that will be expedited includes same-day bookings, trip
cancellations and adjustments, on-time
performance and passenger loads.
This mobile tablet solution offers a
flexible mobile data technology option
that will improve service quality and
customer satisfaction. The most important benefit of moving to this new
mobile platform will be its ability to
make instant, on-the-fly decisions and
operational changes to passenger paratransit trips.
Among the new ITMS features to be
deployed in 2018 are:
n DriverMate Center - CAD/AVL
Dispatching: This provides CDTA
dispatchers with a variety of tools
to view and proactively manage
demand-response vehicles while
upholding high quality service;
n Web Reservations,
Updates and Cancellations: For the first
time in CDTA history,
customers will be able to
request trip reservations
for one-time and subscription-based trips by
specifying dates, times,
pickup and dropoff locations, reasons for travel
and passenger aids;
n Phone-Based Interactive Voice Response
(IVR) Reservations,
Cancellations and
CDTA's ITMS will enable demand-response riders to more
efficiently and conveniently manage their trips.
Callbacks: This new



Table of Contents for the Digital Edition of Passenger Transport May 2018 Vol 76 No 9

Passenger Transport May 2018 Vol 76 No 9 - 1
Passenger Transport May 2018 Vol 76 No 9 - 2
Passenger Transport May 2018 Vol 76 No 9 - 3
Passenger Transport May 2018 Vol 76 No 9 - 4
Passenger Transport May 2018 Vol 76 No 9 - 5
Passenger Transport May 2018 Vol 76 No 9 - 6
Passenger Transport May 2018 Vol 76 No 9 - 7
Passenger Transport May 2018 Vol 76 No 9 - 8
Passenger Transport May 2018 Vol 76 No 9 - 9
Passenger Transport May 2018 Vol 76 No 9 - 10
Passenger Transport May 2018 Vol 76 No 9 - 11
Passenger Transport May 2018 Vol 76 No 9 - 12
Passenger Transport May 2018 Vol 76 No 9 - 13
Passenger Transport May 2018 Vol 76 No 9 - 14
Passenger Transport May 2018 Vol 76 No 9 - 15
Passenger Transport May 2018 Vol 76 No 9 - 16
Passenger Transport May 2018 Vol 76 No 9 - 17
Passenger Transport May 2018 Vol 76 No 9 - 18
Passenger Transport May 2018 Vol 76 No 9 - 19
Passenger Transport May 2018 Vol 76 No 9 - 20
Passenger Transport May 2018 Vol 76 No 9 - 21
Passenger Transport May 2018 Vol 76 No 9 - 22
Passenger Transport May 2018 Vol 76 No 9 - 23
Passenger Transport May 2018 Vol 76 No 9 - 24
Passenger Transport May 2018 Vol 76 No 9 - 25
Passenger Transport May 2018 Vol 76 No 9 - 26
Passenger Transport May 2018 Vol 76 No 9 - 27
Passenger Transport May 2018 Vol 76 No 9 - 28
http://www.nxtbook.com/ygsreprints/APTA/g107584_apta_06242019
http://www.nxtbook.com/ygsreprints/APTA/g107336_apta_06032019
http://www.nxtbook.com/ygsreprints/APTA/g105236_apta_05202019
http://www.nxtbook.com/ygsreprints/APTA/g105235_apta_04292019
http://www.nxtbook.com/ygsreprints/APTA/g105234_apta_04152019
http://www.nxtbook.com/ygsreprints/APTA/g105233_apta_04012019
http://www.nxtbook.com/ygsreprints/APTA/g103206_apta_03182019
http://www.nxtbook.com/ygsreprints/APTA/g103205_apta_02252019
http://www.nxtbook.com/ygsreprints/APTA/g103204_apta_02112019
http://www.nxtbook.com/ygsreprints/APTA/g103177_apta_01282019
http://www.nxtbook.com/ygsreprints/APTA/g99343_apta_january2019
http://www.nxtbook.com/ygsreprints/APTA/g99333_apta_september2018
http://www.nxtbook.com/ygsreprints/APTA/g98142_apta_exhibitordirectory
http://www.nxtbook.com/ygsreprints/APTA/g95021_apta_june2018
http://www.nxtbook.com/ygsreprints/APTA/g94374_apta_exhibitordirectory
http://www.nxtbook.com/ygsreprints/APTA/g93400_apta_may2018
http://www.nxtbook.com/ygsreprints/APTA/g92972_apta_exhibitordirectory
http://www.nxtbook.com/ygsreprints/APTA/g83756_apta_oct17
http://www.nxtbook.com/ygsreprints/APTA/g80033_apta_aug17
http://www.nxtbook.com/ygsreprints/APTA/g76408_apta_june17
http://www.nxtbook.com/ygsreprints/APTA/g76405_apta_may17
http://www.nxtbook.com/ygsreprints/APTA/g67066_apta_sept16
http://www.nxtbook.com/ygsreprints/APTA/g62719_apta_june16
http://www.nxtbook.com/ygsreprints/APTA/g63202_apta_ExhibitorDirectory
http://www.nxtbook.com/ygsreprints/APTA/g62158_apta_may2016
http://www.nxtbook.com/ygsreprints/APTA/g62407_apta_2016busparaconf
http://www.nxtbook.com/ygsreprints/APTA/g53405_apta_vol73no20
http://www.nxtbook.com/ygsreprints/APTA/g51480_apta_vol73no12
http://www.nxtbook.com/ygsreprints/APTA/g50995_apta_2015RailConference
http://www.nxtbook.com/ygsreprints/APTA/g49298_apta_vol73no9
http://www.nxtbook.com/ygsreprints/APTA/g50025_apta_2015
http://www.nxtbook.com/ygsreprints/APTA/g47108_apta_insert
http://www.nxtbook.com/ygsreprints/APTA/g44216_apta_vol72
http://www.nxtbook.com/ygsreprints/APTA/g44215_apta_october2014
http://www.nxtbook.com/ygsreprints/APTA/G42152_apta_june2014
http://www.nxtbook.com/ygsreprints/APTA/g41485_apta_may2014
http://www.nxtbook.com/ygsreprints/APTA/g35800_apta_sept2013
http://www.nxtbook.com/ygsreprints/APTA/g34325_apta_jun2013
http://www.nxtbook.com/ygsreprints/APTA/g33164_apta_may2013
http://www.nxtbook.com/ygsreprints/APTA/g28359_apta_pt-sept2012
http://www.nxtbook.com/ygsreprints/APTA/g26606_apta_pt_july2012
http://www.nxtbook.com/ygsreprints/APTA/g26035_apta_ptjune2012
http://www.nxtbook.com/ygsreprints/APTA/g24531_apta_ptmay2012
http://www.nxtbook.com/ygsreprints/APTA/g20886apta_sept11
http://www.nxtbook.com/ygsreprints/APTA/g19525_nxtbk
http://www.nxtbook.com/ygsreprints/APTA/g19524aptanxtbk
http://www.nxtbook.com/ygsreprints/APTA/g15954_apta_annmeeting10
http://www.nxtbookMEDIA.com