ASOA EHR Customer Satisfaction Survey April 2013 - 10
EHR System Vendor by Length of Use
Further analysis into EHR systems reveals which vendors tend to attract new users, and which vendors
have a higher percentage of long-time users. NexTech, Integrity Digital Solutions, and EyeMD EMR, for
example, have the highest percentage of new users, while Medinformatix and NextGen Healthcare have the
lowest percentage of new users. KeyMedical Software has the highest percentage of long-time users; 67%
of respondents who use KeyMedical Software have been using the system for more than 3 years. Several
vendors, like Management Plus, MDIntelleSys, IO Practiceware, and MDOffice, have a fairly even mix of new
customers and longer-term users.
There are a variety of factors that may contribute to a vendor’s particular customer mix. Some vendors, for
example, may have a higher percentage of long-time users because they are more established companies
with products that have been on the market for several years. The market release date of each system
should therefore be taken into account when evaluating vendors and interpreting the data below.
EHR System Vendor by Length of Use
Less than one year
1-2 years
More than 3 years
NexTech (N=8)
88%
Integrity Digital Solutions (N=6)
13%
75%
EyeMD EMR (N=7)
25%
57%
iMedicWare (N=7)
44%
Management Plus (N=11)
43%
43%
MDIntelleSys (N=6)
33%
Mdoffice (N=14)
Other (N=68)
KeyMedical Software (N=9)
Medflow (N=59)
19%
GE Healthcare (N=6)
APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS
46%
67%
27%
54%
38%
16%
Medinformatix (N=5)
29%
29%
17%
NextGen Healthcare (N=73)
23%
42%
11%
19%
50%
44%
25%
Compulink Business Solutions (N=36)
29%
17%
29%
22%
4%
29%
33%
IO Practiceware (N=9)
53%
43%
50%
32%
40%
33%
53%
60%
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ASOA EHR Customer Satisfaction Survey April 2013
Table of Contents for the Digital Edition of ASOA EHR Customer Satisfaction Survey April 2013
ASOA EHR Customer Satisfaction Survey April 2013 - 1
ASOA EHR Customer Satisfaction Survey April 2013 - 2
ASOA EHR Customer Satisfaction Survey April 2013 - 3
ASOA EHR Customer Satisfaction Survey April 2013 - 4
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