2.2: User Satisfaction Overall Satisfaction Seventy-five percent of respondents indicated that they were either “very” (29%) or “somewhat” (46%) satisfied with their current EHR system. Meanwhile, 18% expressed some level of dissatisfaction with their respective systems, while about 8% were neutral. Overall, what is your level of satisfaction with your EHR system? (N=319) % Respondents 46% 29% 8% Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied 10% 8% Somewhat dissatisfied Very dissatisfied Fewer participants feel that the value of their EHR system outweighs the cost. While the majority of survey participants indicated that they were satisfied with their EHR system, only 30% of respondents felt that the value of their EHR system outweighed its cost. Thirty-six percent said that the value they receive from their EHR system is equal to the cost, and another 33% felt that the cost of their system outweighed its value. Based on the overall cost of the EHR system, would you say the value you receive from the EHR system is (N=311) % Respondents 36% 26% 4% 25% 8% Far greater than the Greater than the Equal to the cost of Less than the cost Far less than the cost of the system cost of the system the system of the system cost of the system APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS 12