ASOA EHR Customer Satisfaction Survey April 2013 - 21

Drivers of EHR Implementation Success
Participants who indicated a high level of success during their EHR implementation were asked to identify
the single factor that played the most significant role in the process. Responses were categorized according
to several main themes. Based on this analysis, about 40% of respondents cited training and planning as
the most critical factors in their practice’s smooth transition to its EHR system. Another 25% listed staff
involvement, while 18% mentioned physician buy-in as key drivers of success. Because this was an openended question, some respondents listed several factors; thus percentages do not add up to 100%.

In one sentence or less, please indicate what factor played the most
significant role in the success of your EHR implementation (N=159)*
Planning/training
Staff involvement/ teamwork
Positive attitude/ willlingness of staff
Physician buy-in
Staff roles (IT, super-users, etc)
Vendor Support

40%
25%
21%
18%
16%
9%

Practices that rolled out their EHR systems for all areas of the practice at the same time were more likely to
report a successful implementation experience than those that rolled out the system slowly, one physician
at a time. Of the practices that rolled out their system at once, 62% reported that EHR implementation was
either “excellent” or “very good,” as opposed to 48% that rolled out the EHR system one physician at a time.

How would you rate the overall success rate of your EHR
implementation?
Excellent or very good

Good

2%
14%

Fair or poor

Don't know/ too early to tell

8%
17%

22%
27%

62%

EHR system rolled out for all areas at the same
time (N=187)

APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS

48%

EHR system rolled out slowly, one physician at a
time (N=103)

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ASOA EHR Customer Satisfaction Survey April 2013

Table of Contents for the Digital Edition of ASOA EHR Customer Satisfaction Survey April 2013

ASOA EHR Customer Satisfaction Survey April 2013 - 1
ASOA EHR Customer Satisfaction Survey April 2013 - 2
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