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Section 1 – Study on EHR Customer Satisfaction

1.1: Introduction
One of the more important investments an ophthalmology practice can make is in an electronic health
record (EHR) system. While EHR systems are expensive and can require significant training and behavior
changes, this technology can also lead to more reliable patient data, improved business operations, reduced
costs and increased revenue. There are countless EHR systems available, and each offers different features,
functionality and support. As a result, finding the right EHR system is very important to ophthalmic
practices.
In an effort to help its members share their EHR system experiences, the American Society of Ophthalmic
Administrators (ASOA) retained McKinley Advisors, an association consulting firm that specializes in
research, to conduct an objective, professional study on EHR customer satisfaction. Through this
comprehensive research study and report, members have an opportunity to learn from one another and
gain greater insight into the systems currently on the market, their vendors, and the ability of systems to
meet meaningful use reporting requirements.

APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS

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ASOA EHR Customer Satisfaction Survey April 2013

Table of Contents for the Digital Edition of ASOA EHR Customer Satisfaction Survey April 2013

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