27) Did your practice experience a decline in its ability to see patients during or shortly after implementation of the EHR system? ( ) Yes ( ) No 28) [If selected “yes” above] By what percentage did the volume of patients seen at your practice decrease during this time? ( ) Less than 5% ( ) 5-10% ( ) 10-15% ( ) 15-20% ( ) More than 20% ( ) I do not know 29) [If selected “yes” to question #27] Has your practice been able to regain its productivity and return to full scheduling? ( ) Yes ( ) No ( ) Productivity is improving, but has not yet returned to previous levels 30) Please indicate your level of agreement with the following statements regarding your EHR system and vendor: The system is compatible with other hardware/software The vendor provides accessible, high quality support The system is fast and reliable (i.e., minimal downtime) The system organizes information in a way that is intuitive and useful The system increases the efficiency and productivity of my practice The system allows users to customize processes to meet specific practice needs (e.g. customizable data fields, objects, rules/functions and reports) ( ) Strongly agree ( ) Somewhat agree ( ) Neither agree nor disagree ( ) Somewhat disagree ( ) Strongly disagree ( ) I do not know 31) [If agreed that the system increases the efficiencies and productivity of my practice in question #29] Please provide some brief examples of ways in which the EHR system has contributed to increased operational efficiencies or reporting capabilities: (open-ended) APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS 52