Practices are likely to experience a temporary loss in productivity during EHR system implementation. Seventy-four percent of respondents reported a decline in their practice’s ability to see patients during or shortly after implementation. However, more than 70% of the respondents have since returned to full scheduling, and 23% indicated that productivity is improving, but has not yet returned to previous levels. Practices are more likely to return to typical productivity levels after at least one year of operating the system. The extent to which practices took active steps in planning for the transition to an EHR system had a notable effect on whether the practice received incentive payments. Seventy-three percent of respondents who agreed that their practice defined workflow before implementation indicated that they have received incentive payments, compared to 51% of respondents whose practices did not define workflow in the same fashion. Research findings are based off survey responses from more than 500 ASOA members currently working in ophthalmic practices. The majority of respondents serve in administrative or managerial roles within ophthalmic practices, including administrators (52%) and office or practice managers (17%). Physicians accounted for 3% of the total participants. Most respondents are between the ages of 40 and 59 (69%), work in an urban/metro setting (66%), and represent practices that specialize in cataract surgery or comprehensive ophthalmology (75%). Further information on both participant and practice demographics, including number of employees and revenue, can be found in Appendix I on page 40. APRIL 2013 | EHR SATISFACTION STUDY | MCKINLEY ADVISORS 6