AE January/February 2018 Vol 27 No 1 - Cover1

ADMINISTRATIVE EYECARE
JAN/FEB 18 // VOLUME 27 // NO. 1

HOW WE SURVIVED A

RANSOMWARE ATTACK
INSIDE THE

MILLENNIAL MIND



Table of Contents for the Digital Edition of AE January/February 2018 Vol 27 No 1

Looking Back, Looking Ahead
Advanced Administration: Pity the Woodpecker— Making Meetings Productive
Advice for New Administrators: Reducing the “Doctor Speak” Communication Gap
Business Operations: Vision Statements Improve Decision Making
Customer Care: Perspectives on Patient Engagement
Fast Practice: Serious Storms and Their Breaches—Understanding and Upholding Interpersonal Boundaries
Human Resources: Celebrating Employment Anniversaries—How Small Gifts and Big Gestures Help with Retention and Employee Morale
InfoTech: It’s a Cyberattack! What Should We Do?
Reimbursement: Billing Issues Associated with Minimally Invasive Glaucoma Surgery
Technicians: All for One or One for All?
Washington Watch: MedPAC Wants to Scrap MIPS— Why Congress’ Medicare Advisory Commission’s Untested Proposal Is Bad for Specialists and Patients
Want to Improve Your Practice? Look Beyond Healthcare
How We Survived a Ransomware Attack
Inside the Millennial Mind
ASC: ASC Staffi ng Roles and Considerations
Asked and Answered
ASOA News
Bookshelf: Mastering Patient Flow
COE Corner: Learning While Older and Wiser
Focus on a Practice: Children’s Eye Care on Developing a Fun Rewards Program
Gamechanger: Gordon Massey, MBA, CRA
Making the Case: Do-Over— What To Do When Your To-Do List Overwhelms You
Advertisers’ Index
Peer to Peer: How Do You Defi ne Leadership?
AE January/February 2018 Vol 27 No 1 - Cover1
AE January/February 2018 Vol 27 No 1 - Cover2
AE January/February 2018 Vol 27 No 1 - 1
AE January/February 2018 Vol 27 No 1 - 2
AE January/February 2018 Vol 27 No 1 - 3
AE January/February 2018 Vol 27 No 1 - 4
AE January/February 2018 Vol 27 No 1 - Looking Back, Looking Ahead
AE January/February 2018 Vol 27 No 1 - Advanced Administration: Pity the Woodpecker— Making Meetings Productive
AE January/February 2018 Vol 27 No 1 - 7
AE January/February 2018 Vol 27 No 1 - Advice for New Administrators: Reducing the “Doctor Speak” Communication Gap
AE January/February 2018 Vol 27 No 1 - 9
AE January/February 2018 Vol 27 No 1 - Business Operations: Vision Statements Improve Decision Making
AE January/February 2018 Vol 27 No 1 - 11
AE January/February 2018 Vol 27 No 1 - Customer Care: Perspectives on Patient Engagement
AE January/February 2018 Vol 27 No 1 - 13
AE January/February 2018 Vol 27 No 1 - 14
AE January/February 2018 Vol 27 No 1 - 15
AE January/February 2018 Vol 27 No 1 - Fast Practice: Serious Storms and Their Breaches—Understanding and Upholding Interpersonal Boundaries
AE January/February 2018 Vol 27 No 1 - 17
AE January/February 2018 Vol 27 No 1 - Human Resources: Celebrating Employment Anniversaries—How Small Gifts and Big Gestures Help with Retention and Employee Morale
AE January/February 2018 Vol 27 No 1 - 19
AE January/February 2018 Vol 27 No 1 - InfoTech: It’s a Cyberattack! What Should We Do?
AE January/February 2018 Vol 27 No 1 - 21
AE January/February 2018 Vol 27 No 1 - Reimbursement: Billing Issues Associated with Minimally Invasive Glaucoma Surgery
AE January/February 2018 Vol 27 No 1 - 23
AE January/February 2018 Vol 27 No 1 - Technicians: All for One or One for All?
AE January/February 2018 Vol 27 No 1 - 25
AE January/February 2018 Vol 27 No 1 - Washington Watch: MedPAC Wants to Scrap MIPS— Why Congress’ Medicare Advisory Commission’s Untested Proposal Is Bad for Specialists and Patients
AE January/February 2018 Vol 27 No 1 - 27
AE January/February 2018 Vol 27 No 1 - Want to Improve Your Practice? Look Beyond Healthcare
AE January/February 2018 Vol 27 No 1 - 29
AE January/February 2018 Vol 27 No 1 - 30
AE January/February 2018 Vol 27 No 1 - 31
AE January/February 2018 Vol 27 No 1 - 32
AE January/February 2018 Vol 27 No 1 - 33
AE January/February 2018 Vol 27 No 1 - How We Survived a Ransomware Attack
AE January/February 2018 Vol 27 No 1 - 35
AE January/February 2018 Vol 27 No 1 - 36
AE January/February 2018 Vol 27 No 1 - 37
AE January/February 2018 Vol 27 No 1 - Inside the Millennial Mind
AE January/February 2018 Vol 27 No 1 - 39
AE January/February 2018 Vol 27 No 1 - 40
AE January/February 2018 Vol 27 No 1 - 41
AE January/February 2018 Vol 27 No 1 - ASC: ASC Staffi ng Roles and Considerations
AE January/February 2018 Vol 27 No 1 - 43
AE January/February 2018 Vol 27 No 1 - Asked and Answered
AE January/February 2018 Vol 27 No 1 - 45
AE January/February 2018 Vol 27 No 1 - ASOA News
AE January/February 2018 Vol 27 No 1 - 47
AE January/February 2018 Vol 27 No 1 - Bookshelf: Mastering Patient Flow
AE January/February 2018 Vol 27 No 1 - 49
AE January/February 2018 Vol 27 No 1 - COE Corner: Learning While Older and Wiser
AE January/February 2018 Vol 27 No 1 - 51
AE January/February 2018 Vol 27 No 1 - Focus on a Practice: Children’s Eye Care on Developing a Fun Rewards Program
AE January/February 2018 Vol 27 No 1 - 53
AE January/February 2018 Vol 27 No 1 - Gamechanger: Gordon Massey, MBA, CRA
AE January/February 2018 Vol 27 No 1 - 55
AE January/February 2018 Vol 27 No 1 - Making the Case: Do-Over— What To Do When Your To-Do List Overwhelms You
AE January/February 2018 Vol 27 No 1 - 57
AE January/February 2018 Vol 27 No 1 - Advertisers’ Index
AE January/February 2018 Vol 27 No 1 - 59
AE January/February 2018 Vol 27 No 1 - Peer to Peer: How Do You Defi ne Leadership?
AE January/February 2018 Vol 27 No 1 - Cover3
AE January/February 2018 Vol 27 No 1 - Cover4
http://www.nxtbook.com/ygsreprints/ASOA/ae_septoct19
http://www.nxtbook.com/ygsreprints/ASOA/g107843_ae_julyaug19
http://www.nxtbook.com/ygsreprints/ASOA/g105962_ae_mayjun19
http://www.nxtbook.com/ygsreprints/ASOA/g104576_ae_marapr19
http://www.nxtbook.com/ygsreprints/ASOA/g103212_ae_janfeb19
http://www.nxtbook.com/ygsreprints/ASOA/g99529_ae_novdec18
http://www.nxtbook.com/ygsreprints/ASOA/g97160_ae_septoct18
http://www.nxtbook.com/ygsreprints/ASOA/g96528_ae_julyaugust18
http://www.nxtbook.com/ygsreprints/ASOA/g93925_ae_mayjune18
http://www.nxtbook.com/ygsreprints/ASOA/g92298_ae_marapr18
http://www.nxtbook.com/ygsreprints/ASOA/g89361_ae_janfeb18
http://www.nxtbook.com/ygsreprints/ASOA/g86698_ae_novdec17
http://www.nxtbook.com/ygsreprints/ASOA/g81746_ae_septoct17
http://www.nxtbook.com/ygsreprints/ASOA/g80299_ae_julaug17
http://www.nxtbook.com/ygsreprints/ASOA/g77256_ae_mayjun17
http://www.nxtbook.com/ygsreprints/ASOA/g74401_ae_marapr17
http://www.nxtbook.com/ygsreprints/ASOA/g72340_ae_janfeb17
http://www.nxtbook.com/ygsreprints/ASOA/ae_novdec16
http://www.nxtbook.com/ygsreprints/ASOA/ae_septoct16
http://www.nxtbook.com/ygsreprints/ASOA/ae_julaug16
http://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2016
http://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2016
http://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb16
http://www.nxtbook.com/ygsreprints/ASOA/ae_novdec15
http://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct15
http://www.nxtbook.com/ygsreprints/APTA/g52750_apta_25ada
http://www.nxtbook.com/ygsreprints/ASOA/asoa_julyaug2015
http://www.nxtbook.com/ygsreprints/ASOA/asoa_mayjune2015
http://www.nxtbook.com/ygsreprints/ASOA/asoa_marapr2015
http://www.nxtbook.com/ygsreprints/ASOA/asoa_janfeb15
http://www.nxtbook.com/ygsreprints/ASOA/asoa_novdec14
http://www.nxtbook.com/ygsreprints/ASOA/asoa_sepoct14_AE
http://www.nxtbook.com/ygsreprints/ASOA/asoa_julaug14
http://www.nxtbook.com/ygsreprints/ASOA/ASOA_MayJunAE
http://www.nxtbook.com/ygsreprints/ASOA/ASOA_MarAprAE
http://www.nxtbook.com/ygsreprints/ASOA/ASOA_JanFebAE
http://www.nxtbook.com/ygsreprints/ASOA/ASOA_no4eZine
http://www.nxtbook.com/ygsreprints/ASOA/asoa_fall_2013
http://www.nxtbook.com/ygsreprints/ASOA/asoa_no3_ezine
http://www.nxtbook.com/ygsreprints/ASOA/asoa/asoa_summer_2013
http://www.nxtbook.com/ygsreprints/ASOA/ehr_cust_survey_Apr2013
http://www.nxtbook.com/ygsreprints/ASOA/asoa_no2_2013_ezine
http://www.nxtbookMEDIA.com